I cannot set up an account with you. It says that I already have an account and it wil...

GetHuman-rscrogg's customer service issue with Ancestry.com from December 2018

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The issue in GetHuman-rscrogg's own words
Register a DNA kit ... I cannot set up an account with you. It says that I already have an account and it will not accept the password I am trying to put in. I do not remember setting up an account in the past. What do I do? **ALSO My husband and I use the same email account. We purchased a DNA kit each and we will need to set up two accounts with the same email address. What are we supposed to do?
I have been having problems with your site ever since I first tried to buy a DNA kit. In the end I finished up with * kits. I called to cancel the extra kits but they came anyway so I imagine I was too late. I gave the * extra away as gifts.
Call me and tell me what to do.
I am a new customer and by purchasing so many kits I am bringing you extra business.
I tried logging in using both my name and my husband's name but your site will not accept either with our email address.
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Ancestry.com

Set up an account to register a DNA kit
Customer service issue
Reported by GetHuman-rscrogg
Dec 29th, 2018 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 2269 others
0 customers following this

Timeline

GetHuman-rscrogg started working on this issue
Dec 29th, 2018 9:15pm