I've been waiting from ******* for my DNA kit arriving,after checking my details I've g...

GetHuman1719918's customer service issue with Ancestry.com from December 2018

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The issue in GetHuman1719918's own words
Get another sent out ... I've been waiting from ******* for my DNA kit arriving,after checking my details I've got a digit wrong in my address,** instead of **, I presume the kit has been returned to yourselves as there is no number **., I have been billed for the kit but you will see from your records that the DNA was never sent. I would like to get this matter resolved as soon as possible.Thank you laura cook ps I am a member of ancestry and have been for years
I have arthritis in both my hands and it was a genuine mistake
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Ancestry.com

DNA kit
Customer service issue
Reported by GetHuman1719918
Dec 8th, 2018 - 5 mons ago
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Seen by 4 customers so far
Similar issue to 2020 others
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Account holder name
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Email address on account
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Timeline
GetHuman1719918 started working on this issue
Dec 8th, 2018 11:14pm