My son gave us a gift membership as a thank you. We just tried to register with the cod...

GetHuman-jimwoh's customer service issue with Ancestry.com from December 2018

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My son gave us a gift membership as a thank you. We just tried to register with the code he provided, TZVQ*HDEBKBEFUEJ. To our disappointment, the purchase expired without our even using the service. Can anything be remedied so that we can use Ancestry? It seems totally inequitable that he paid for a gift that we never knew had an expiration. Please let us know if anything positive can be done. Thank you.*Sharyn Lavelle & Jim Wohlander
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Customer service issue
Reported by GetHuman-jimwoh
Dec 4th, 2018 - a mon ago
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GetHuman-jimwoh started working on this issue
Dec 4th, 2018 2:44am