I purchased * kits last year and gave them as Christmas gifts to my brother, sister-in...

GetHuman1222240's customer service issue with Ancestry.com from September 2018

Help with my Ancestry.com issue
The issue in GetHuman1222240's own words
I purchased * kits last year and gave them as Christmas gifts to my brother, sister-in-law and my sister.**It took a while, but finally they have all been submitted to you.**What I am concerned about is that my brother & sister's reports do not match in any shape form or fashion and you do not have them linked as family.**Even if the father was in question, they should share the mother's DNA and heritage, but that is not the case. In fact, my brother's looks more like his wife's. It seems the only way they don't share "some" DNA would be if the wrong baby was taken home from the hospital at birth.**I am not privy to their info, but since I purchased the kits I am asking you to please take another look at their test results. I can't help that think that one or both of them are wrong.**I don't know how they submitted their info, but my brother is Lawrence Duane Palmer (goes by Duane or LD), DOB ********* . . . . my sister is Glenna Pauline Palmer McMillin (goes by Polly) DOB *********.**If you find a discrepancy, just let them know. They will keep me informed. **Thank you so much for your help and understanding.
GetHuman1222240 did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman1222240 fixed the problem
We are waiting for GetHuman1222240 to fix the problem and share the solution with the rest of us customers.
Please help with my Ancestry.com issue
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ancestry.com email you?
This email address isn't valid

Ancestry.com

Customer service issue
Reported by GetHuman1222240
Sep 28th, 2018 - 2 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 10 customers so far
Similar issue to 1505 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman1222240 started working on this issue
Sep 28th 12:33pm
GetHuman1222240 indicated the issue is not fixed yet.
Sep 30th 10:41am
GetHuman1222240 indicated the issue is not fixed yet.
Sep 30th 7:32pm
GetHuman1222240 indicated the issue is not fixed yet.
Oct 2nd 12:19am
GetHuman1222240 indicated the issue is not fixed yet.
Oct 3rd 12:25am
GetHuman1222240 indicated the issue is not fixed yet.
Oct 3rd 12:25am
GetHuman1222240 indicated the issue is not fixed yet.
Oct 3rd 12:26am
GetHuman1222240 indicated the issue is not fixed yet.
Oct 4th 10:38am
GetHuman1222240 indicated the issue is not fixed yet.
Oct 15th 10:27am