Want to return the Ancestry DNA Kit as I am unable to produce the saliva to submit for...

GetHuman1191169's customer service issue with Ancestry.com from September 2018

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The issue in GetHuman1191169's own words
Want to return the Ancestry DNA Kit as I am unable to produce the saliva to submit for testing and examination as a result of my current medication. My sister and my brother are unwilling to contribute and become involved.*I would like to return the kit which I have been mailed and receive a refund. Please inform me of the process. I have tried to call however the first number for customer service *** ***-****, I receive a message that the number is no longer in service and the other number I have found the *** ***-**** although it is answered the voice is terribly garbled that I cannot understand what is being said.
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Customer service issue
Reported by GetHuman1191169
Sep 24th, 2018 - 4 mons ago
I have an issue with Ancestry.com too
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GetHuman1191169 started working on this issue
Sep 24th, 2018 3:16pm
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Sep 24th, 2018 3:18pm