Want to return the Ancestry DNA Kit as I am unable to produce the saliva to submit for...

GetHuman1191169's customer service issue with Ancestry.com from September 2018

3 views
 | 
1486 similar
 | 
0 following
Help with my Ancestry.com issue
Next: our robot will wait on hold for GetHuman1191169 to get a Ancestry.com rep on the line!
Always use the GetHuman Phone tocall Ancestry.com. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman1191169's own words
Want to return the Ancestry DNA Kit as I am unable to produce the saliva to submit for testing and examination as a result of my current medication. My sister and my brother are unwilling to contribute and become involved.*I would like to return the kit which I have been mailed and receive a refund. Please inform me of the process. I have tried to call however the first number for customer service *** ***-****, I receive a message that the number is no longer in service and the other number I have found the *** ***-**** although it is answered the voice is terribly garbled that I cannot understand what is being said.
GetHuman1191169 did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman1191169 fixed the problem
We are waiting for GetHuman1191169 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ancestry.com email you?
This email address isn't valid
Follow this issue
See how GetHuman1191169 fixes it.
This email address isn't valid

Ancestry.com

Customer service issue
Reported by GetHuman1191169
Sep 24th, 2018 - 2 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 3 customers so far
Similar issue to 1486 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman1191169 started working on this issue
Sep 24th 3:16pm
GetHuman1191169 shared this issue with others over email
Sep 24th 3:18pm