I would like to know if you guys have a swab DNA kit as well as your saliva DNA kit. My...

GetHuman994976's customer service issue with Ancestry.com from August 2018

Help with my Ancestry.com issue
The issue in GetHuman994976's own words
I would like to know if you guys have a swab DNA kit as well as your saliva DNA kit. My mother is in a care facility and is tube fed and has virtually no saliva whatsoever. I need it to be ancestry as all the others my family has done was through ancestry and I need to link them together if at all possible. Please let me know asap as I would like this to be done before she passes... Thanks
GetHuman994976 did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman994976 fixed the problem
We are waiting for GetHuman994976 to fix the problem and share the solution with the rest of us customers.
Please help with my Ancestry.com issue
Do you have a customer issue as well?
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Having Ancestry.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ancestry.com email you?
This email address isn't valid

Ancestry.com

Customer service issue
Reported by GetHuman994976
Aug 15th, 2018 - 4 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 4 customers so far
Similar issue to 1167 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman994976 started working on this issue
Aug 15th 3:33pm
GetHuman994976 indicated the issue is not fixed yet.
Aug 16th 6:14pm
GetHuman994976 indicated the issue is not fixed yet.
Aug 18th 10:23pm