I thought I read before signing up that I'd have access to a live person for help. I wa...

GetHuman-twiddled's customer service issue with Ancestry.com from August 2018

Help with my Ancestry.com issue
The issue in GetHuman-twiddled's own words
I thought I read before signing up that I'd have access to a live person for help. I want to find out if my uncle was on USS Missouri in ****. He was stationed in Hawaii. At the U.S. Government sites, I can't get help because I don't have draft numbers and all that to access military records. My dad was in the Air Force for ** years, but I don't have anything but his social security number. He died in ****. I'm so disappointed I can't find my dad's records here--he was a war hero and lived to be **. A waste of my twenty bucks!
GetHuman-twiddled did not yet indicate what Ancestry.com should do to make this right.
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How GetHuman-twiddled fixed the problem
To fix this, I simply found out I need to sign up for Fold* in addition to the standard I've got. Since I can't afford to I'm going to use snail mail and see if I can get copies of my dad's and uncle's military records that way.
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Ancestry.com

Customer service issue
Reported by GetHuman-twiddled
Aug 10th, 2018 - 8 mons ago
I have an issue with Ancestry.com too
Fixed
GetHuman-twiddled shared how to fix
Seen by 3 customers so far
Similar issue to 1127 others
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Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-twiddled started working on this issue
Aug 10th, 2018 10:46pm
GetHuman-twiddled confirmed the issue is fixed. Hooray!
Aug 12th, 2018 10:40pm