I'm trying to log in and activate an account. System just keeps telling me enter valid...

GetHuman-ronaldos's customer service issue with Ancestry.com from August 2018

Help with my Ancestry.com issue
The issue in GetHuman-ronaldos's own words
I'm trying to log in and activate an account. System just keeps telling me enter valid info or the information entered is not valid. This has been an ongoing problem for * weeks now.
GetHuman-ronaldos did not yet indicate what Ancestry.com should do to make this right.
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How GetHuman-ronaldos fixed the problem
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Ancestry.com

Customer service issue
Reported by GetHuman-ronaldos
Aug 1st, 2018 - 8 mons ago
I have an issue with Ancestry.com too
Fixed
Seen by 5 customers so far
Similar issue to 1047 others
0 customers following this
Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman-ronaldos started working on this issue
Aug 1st, 2018 3:55pm
GetHuman-ronaldos indicated the issue is not fixed yet.
Aug 8th, 2018 3:14pm