Re ancestry.com: I just discovered that many of my relatives entered into our family tr...

GetHuman-leiflind's customer service issue with Ancestry.com from July 2018

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The issue in GetHuman-leiflind's own words
Re ancestry.com: I just discovered that many of my relatives entered into our family tree, whose names begin with either *, *, or *, can *not* be traced by a word search (using your "Find Person in Tree" OR "List of All People"). Their names simply do not appear. For someone like myself (for whom about **% of the relatives on my side trace from Scandinavia), this is simply not acceptable! Surprisingly, names that have ***** in the *middle* of their name e.g. my mother's maiden name S*rb*e, *do* pick up under search! Please include in your search feature the possibility of searching for (sur)names starting with these * additional Scandinavian letters. (At the very least, they could be alphabetized under Ae, O, or A, rather than placing them in the correct Scandinavian alphabetical order.) Thank you! (*****@***.com)

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Ancestry.com

Customer service issue
Reported by GetHuman-leiflind
Jul 2nd, 2018 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 856 others
0 customers following this

Timeline

GetHuman-leiflind started working on this issue
Jul 2nd, 2018 12:35am