Re ancestry.com: I just discovered that many of my relatives entered into our family tr...
GetHuman-leiflind's customer service issue with Ancestry.com from July 2018
18 views | 856 similar | 0 following
Help with my Ancestry.com issue
First: share to improve GetHuman-leiflind's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-leiflind to get a Ancestry.com rep on the line!
Always use the GetHuman Phone to call Ancestry.com. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-leiflind may need:
Account holder name, Billing address, Email address on account, and Your birthday
The issue in GetHuman-leiflind's own words
Re ancestry.com: I just discovered that many of my relatives entered into our family tree, whose names begin with either *, *, or *, can *not* be traced by a word search (using your "Find Person in Tree" OR "List of All People"). Their names simply do not appear. For someone like myself (for whom about **% of the relatives on my side trace from Scandinavia), this is simply not acceptable! Surprisingly, names that have ***** in the *middle* of their name e.g. my mother's maiden name S*rb*e, *do* pick up under search! Please include in your search feature the possibility of searching for (sur)names starting with these * additional Scandinavian letters. (At the very least, they could be alphabetized under Ae, O, or A, rather than placing them in the correct Scandinavian alphabetical order.) Thank you! (*****@***.com)
GetHuman-leiflind did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman-leiflind fixed the problem
We are waiting for GetHuman-leiflind to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Ancestry.com customer problems.
We can help you get Ancestry.com's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-leiflind fixes it.
This email address isn't valid
Ancestry.com
Customer service issue
Reported by GetHuman-leiflind
Jul 2nd, 2018 - 5 years ago
I have an issue with Ancestry.com too
Not resolved
Seen by 18 customers so far
Similar issue to 856 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-leiflind started working on this issue
Jul 2nd, 2018 12:35am
Paying Too Much for Internet?
Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.
Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies