Scheduled maintenance probits me from accessing my account while others have access to...

GetHuman749891's customer service issue with Ancestry.com from June 2018

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The issue and preferred resolution, in GetHuman749891's own words:
Scheduled maintenance probits me from accessing my account while others have access to theirs. I’d like to access my account please. What is the issue with my account?
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Ancestry.com

Customer service issue
Reported by GetHuman749891
Jun 4th, 2018 - 2 mons ago
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Timeline
GetHuman749891 started working on this issue
Jun 4th 8:58pm
GetHuman749891 shared this issue with friends on Facebook
Jun 4th 8:59pm