Scheduled maintenance probits me from accessing my account while others have access to...

GetHuman749891's customer service issue with Ancestry.com from June 2018

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The issue in GetHuman749891's own words
Scheduled maintenance probits me from accessing my account while others have access to theirs. I’d like to access my account please. What is the issue with my account?
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Ancestry.com

Customer service issue
Reported by GetHuman749891
Jun 4th, 2018 - 5 mons ago
I have an issue with Ancestry.com too
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Seen by 2 customers so far
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Items needed
Account holder name
Billing address
Email address on account
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Timeline
GetHuman749891 started working on this issue
Jun 4th 8:58pm
GetHuman749891 shared this issue with friends on Facebook
Jun 4th 8:59pm