I processed a DNA Kit & returned to Ancestry.*I was initially billed $**.** which I pai...

GetHuman-annlira's customer service issue with Ancestry.com from May 2018

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The issue in GetHuman-annlira's own words
I processed a DNA Kit & returned to Ancestry.*I was initially billed $**.** which I paid.*I have now had e-mails w*bill indicating additional Ancestry DNA Kits ($***.**), which I did not order. Also, I received another bill for $**.** which I did not order. I have tried all day today to reach someone from Ancestry, to no avail. (I spent my whole day on this process, and I am angry and frustrated.) I made phone calls, and I sent e-mails, to no avail! I want to continue, but this has to be corrected or explained!
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Customer service issue
Reported by GetHuman-annlira
May 2nd, 2018 - a yr ago
I have an issue with Ancestry.com too
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GetHuman-annlira started working on this issue
May 2nd, 2018 3:53am