I am unable to access my ancestry account ******@***.com*It says my password is incorre...

GetHuman251452's customer service issue with Ancestry.com from April 2018

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The issue in GetHuman251452's own words
I am unable to access my ancestry account ******@***.com*It says my password is incorrect. *Then it pops up with my boyfriend’s name for the DNA kit I purchased for him, under his name, *Joe Boucherie and cynfrankenfield**, which is. NOT the account I intend to manage his finding from. *Please, tell me what you are doing with my password and why you gave me a DIFFERENT name to manage his account?*This is ridiculous!*Thank you in advance.*Cindy Frankenfield
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Ancestry.com

Customer service issue
Reported by GetHuman251452
Apr 30th, 2018 - a yr ago
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Seen by 15 customers so far
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Timeline
GetHuman251452 started working on this issue
Apr 30th, 2018 6:56pm