I joined in early March sent in my kit and have not received anything from you

GetHuman618193's customer service issue with Ancestry.com from April 2018

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The issue in GetHuman618193's own words
The problem: I joined in early March sent in my kit and have not received anything from you
GetHuman618193 did not yet indicate what Ancestry.com should do to make this right.
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Ancestry.com

Customer service issue
Reported by GetHuman618193
Apr 30th, 2018 - 5 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 3 customers so far
Similar issue to 1489 others
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Timeline
GetHuman618193 started working on this issue
Apr 30th 1:34pm