We submitted * DNA tests and cannot find them on our page. They were sent in the last p...
GetHuman-anthalla's Problem with Ancestry DNA issue with Ancestry.com from April 2018
Help with my Ancestry.com issue
First: share to improve GetHuman-anthalla's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-anthalla to get a Ancestry.com rep on the line!
Always use the GetHuman Phone tocall Ancestry.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-anthalla may need:
Account holder name, Billing address, Email address on account, and Your birthday
The issue in GetHuman-anthalla's own words
We submitted * DNA tests and cannot find them on our page. They were sent in the last part of March and April *, ****. Please help us find them, I will try calling your office tomorrow. The tests are for my daughter, Allana U. Incardona and my stepson Steven A. Hoskins, and they are under my tree, Shawn Marie Davis. We followed directions exactly, so I don't understand why they are not even listed as pending.
GetHuman-anthalla did not yet indicate what Ancestry.com should do to make this right.
I have an issue with Ancestry.com too
How GetHuman-anthalla fixed the problem
We are waiting for GetHuman-anthalla to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.