We submitted * DNA tests and cannot find them on our page. They were sent in the last p...

GetHuman-anthalla's Problem with Ancestry DNA issue with Ancestry.com from April 2018

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The issue in GetHuman-anthalla's own words
We submitted * DNA tests and cannot find them on our page. They were sent in the last part of March and April *, ****. Please help us find them, I will try calling your office tomorrow. The tests are for my daughter, Allana U. Incardona and my stepson Steven A. Hoskins, and they are under my tree, Shawn Marie Davis. We followed directions exactly, so I don't understand why they are not even listed as pending.
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Ancestry.com

Problem with Ancestry DNA issue
Reported by GetHuman-anthalla
Apr 29th, 2018 - 5 mons ago
I have an issue with Ancestry.com too
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Seen by 3 customers so far
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Timeline
GetHuman-anthalla started working on this issue
Apr 29th 3:44am