forgotten password and email password to reset - log into my account - my phone was sto...

GetHuman606386's customer service issue with Ancestry.com from April 2018

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The issue in GetHuman606386's own words
log into my account ... forgotten password and email password to reset
my phone was stolen last Wednesday and for life of me can't remember it
to help me verify my identity and give new email because I too don't have my old email address password.
I have an issue with Ancestry.com too
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Ancestry.com

ancestry.com and ancestryDNA
Customer service issue
Reported by GetHuman606386
Apr 18th, 2018 - 5 mons ago
I have an issue with Ancestry.com too
Not resolved
Seen by 5 customers so far
Similar issue to 1450 others
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Items needed
Account holder name
Billing address
Email address on account
Your birthday
Timeline
GetHuman606386 started working on this issue
Apr 18th 12:28am