Opening up the Adhesive strip in the DNA kit

GetHuman604184's customer service issue with Ancestry.com from April 2018

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Account holder name, Billing address, Email address on account, and Your birthday
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The issue and preferred resolution, in GetHuman604184's own words:
The problem I ran into: Opening up the Adhesive strip in the DNA kit
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Ancestry.com

Customer service issue
Reported by GetHuman604184
Apr 17th, 2018 - 3 mons ago
I have an issue with Ancestry.com too
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Seen by 1 customer so far
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Timeline
GetHuman604184 started working on this issue
Apr 17th 4:56pm