Contract - **********Contacted AHS - Central Air Conditioner Problem *-**-**. AHS dis...

GetHuman852011's customer service issue with American Home Shield from July 2018

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The issue in GetHuman852011's own words
Contract - **********Contacted AHS - Central Air Conditioner Problem *-**-**. AHS dispatched TSS to service the unit and they determined it needed to be replaced. Agreed to pay for items not covered under warranty and AHS was supposed to place order for new unit. Contacted AHS on *-**-** to determine status and was informed estimated delivery date was *-**-**. As of today (*-*-**), TSS still has not received unit. Contacted AHS to track down unit and they indicated that there wasn't anything they could do but wait for delivery. I was placed on hold indefinitely followed by disconnection twice. I am sure Customer Service is reading from a script and doing their job, however, I've been a customer of AHS for *** years and I would like to get what I am paying for and have the a new unit installed as warranty agrees to. Is there any way to get this issue resolved? We have been in the middle of a heat wave in our area and this has been extremely difficult.

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American Home Shield

Customer service issue
Reported by GetHuman852011
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 17 customers so far
Similar issue to 245 others
0 customers following this
Items needed
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Timeline

GetHuman852011 started working on this issue
Jul 5th, 2018 6:05pm
GetHuman852011 indicated the issue is not fixed yet.
Jul 5th, 2018 7:11pm
GetHuman852011 indicated the issue is not fixed yet.
Jul 5th, 2018 9:20pm
GetHuman852011 indicated the issue is not fixed yet.
Jul 6th, 2018 1:09am
GetHuman852011 indicated the issue is not fixed yet.
Jul 8th, 2018 10:33pm