I've had two Platinum Cards - One personal and one corporate for *** years with a...

GetHuman5290474's customer service issue with American Express from September 2020

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Full card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman5290474's own words
I've had two Platinum Cards - One personal and one corporate for *** years with a $**,*** monthly credit line and $**,*** "Pay As You Go" credit line - both have been cancelled. I've been late a few times over ** years but never over ** days and I average $**** spend per month. *Recently a payment was returned because I used an outdated bank account that was the default account in the past. I added two new bank accounts (COVID) that had ample funds BUT I inadvertently processed the payment on the previous account which caused the NSF return. I didn't even know until I was contacted by the bank about the NSF. I immediately reproccesed the payment on the new accounts and it was paid. I have a zero balance and a stellar record with AMEX. I need answers, I talked to one front line representative that took basic information for reinstatement, I need access to the AMEX platinum customer service team. I need the cards reinstated ASAP. I use AMEX for all business expenses and this has caused a huge problem for me, my family, and my business. I need help!

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American Express

Customer service issue
Reported by GetHuman5290474
Sep 22nd, 2020 - 4 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 971 others
0 customers following this

Timeline

GetHuman5290474 started working on this issue
Sep 22nd, 2020 8:02pm

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