Hi I got a gift card few months ago and wanted to use it but it shows * balance on it...
GetHuman-anitoros's customer service issue with American Express from November 2018
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The issue in GetHuman-anitoros's own words
Hi I got a gift card few months ago and wanted to use it but it shows * balance on it , but i have never use that card, i called customer service and a guy told me to fax some document and you will send me new gift card , i just didnt understand what document you need from me to fax ? I also chat with someone after that he told me that I contacted the incorrect department and he gave me this number ***-***-****. The lady told me same thing as the other guy that I talked before. Can you tell me which document do you need from me to fax ?
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