I am incredibly disappointed in the lack of customer service I just received from calli...

GetHuman1220157's customer service issue with American Express from September 2018

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Help with my American Express issue
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Before contacting them, items GetHuman1220157 may need:
Full card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman1220157's own words
I am incredibly disappointed in the lack of customer service I just received from calling the phone number of the back of our card.**I called in about a $*.** charge two months in a row. The second time I was offered the option of canceling the card and sending a new card overnight.**The card is on the perscription account for my husband’s post liver transplant drugs. They are not the same amount (not recurring payments) each month, retail pricing adjustment apply. I emphatically told your representative NOT to cancel the card. I was told and verified my call was being recorded.**Today... my dear husband ventured to the grocery store alone.**His card was rejected. It was cancelled against my request and without my knowledge.**I spent over an hour on the phone since then with multiple Amexindividuals and again supposedly recorded calls.**One actually told me “it would take too much time” to go back and check on recorded call whereby I said DO NOT cancel the card.**It’s acceptable to push me around departments, cancel a card against my request, NOT INFORM US CARD WAS CANCELLED, NOT REPLACE THE CARD, take up my time and it’s too time consuming to find a recorded call file!?!?**To frost the cake, all this took sending replacement card overnight, we’ll have to stay home Monday and needless to say, I’m simply and incredibly MAD.**We weren’t even offered early delivery Monday!
GetHuman1220157 did not yet indicate what American Express should do to make this right.
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American Express

Customer service issue
Reported by GetHuman1220157
Sep 27th, 2018 - 24d ago
I have an issue with American Express too
Not resolved
Seen by 3 customers so far
Similar issue to 679 others
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Timeline
GetHuman1220157 started working on this issue
Sep 27th 10:30pm
GetHuman1220157 shared this issue with friends on Facebook
Sep 27th 10:31pm