I am incredibly disappointed in the lack of customer service I just received from calli...
GetHuman1220157's customer service issue with American Express from September 2018
Help with my American Express issue
GetHuman1220157's next move: talk to a American Express rep without waiting on hold.
Always use the GetHuman Phone tocall American Express. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1220157 may need:
Full card number, Name on the account, Last 4 of SSN, Billing Address, and Your birthday
The issue in GetHuman1220157's own words
I am incredibly disappointed in the lack of customer service I just received from calling the phone number of the back of our card.**I called in about a $*.** charge two months in a row. The second time I was offered the option of canceling the card and sending a new card overnight.**The card is on the perscription account for my husband’s post liver transplant drugs. They are not the same amount (not recurring payments) each month, retail pricing adjustment apply. I emphatically told your representative NOT to cancel the card. I was told and verified my call was being recorded.**Today... my dear husband ventured to the grocery store alone.**His card was rejected. It was cancelled against my request and without my knowledge.**I spent over an hour on the phone since then with multiple Amexindividuals and again supposedly recorded calls.**One actually told me “it would take too much time” to go back and check on recorded call whereby I said DO NOT cancel the card.**It’s acceptable to push me around departments, cancel a card against my request, NOT INFORM US CARD WAS CANCELLED, NOT REPLACE THE CARD, take up my time and it’s too time consuming to find a recorded call file!?!?**To frost the cake, all this took sending replacement card overnight, we’ll have to stay home Monday and needless to say, I’m simply and incredibly MAD.**We weren’t even offered early delivery Monday!
GetHuman1220157 did not yet indicate what American Express should do to make this right.
I have an issue with American Express too
How GetHuman1220157 fixed the problem
We are waiting for GetHuman1220157 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.