This issue shows fixed and that is not right. As a matter of fact they just disconnected again due to in their words "a technical issue"

GetHuman-mrchrisi's customer service issue with American Express Serve from July 2018

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The issue in GetHuman-mrchrisi's own words
Get access to my **** money they put an unnecessary hold on ... I was on hold for one hour and forty minutes to speak with a supervisor because the incompetent csr couldnt provide me with help I needed(releasing $*** hold for $**.** in gas i purchased. After all that tome I was disconnected.
Because i have wasted hours on this now and feel like they dont care about customer seevice problems and the lack of choice to complain to anyone
First I want my money released to me ASAP. Second I want an actual supervisor to contact me and explain what part of customer experience has been within the parameters of how they traon. I want this done after they do a complete review of our recorded phone conversations. WOW. I JUST SEEN THAT THERE WAS A RANDOM $*** charge to my card today after my last attempt to resolve my issue.
Because i am not a bad one. I brag about the benefits of the card to others . However that stops now , I will never recommend this company again
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American Express Serve

My card
Customer service issue
Reported by GetHuman-mrchrisi
Jul 1st, 2018 - a yr ago
I have an issue with American Express Serve too
Seen by 6 customers so far
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GetHuman-mrchrisi started working on this issue
Jul 1st, 2018 9:11pm
GetHuman-mrchrisi indicated the issue is not fixed yet.
Jul 1st, 2018 9:13pm