I made a purchase to online seller it said the payment could not be completed on the we...

GetHuman-beardedr's customer service issue with American Express Serve from May 2018

Help with my American Express Serve issue
The issue in GetHuman-beardedr's own words
Make an online purchase ... I made a purchase to online seller it said the payment could not be completed on the website page but it took the money from my account anyway. Now they say i havent payed for the product and i dont have the money. Card number is *************** the amount was **.** i really hope this gets sorted out somehow.
I only had a total of ** dollars in my account and the transactionwas ** now i only have * dollars left.
Stop holding the amount and release back to my account.
Ive tried calling the number provided and cant get in contact with live persons.
I have an issue with American Express Serve too
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American Express Serve

Customer service issue
Reported by GetHuman-beardedr
May 22nd, 2018 - 6 mons ago
I have an issue with American Express Serve too
Fixed
Seen by 7 customers so far
Similar issue to 150 others
0 customers following this
Items needed
Account holder name
Billing address
Date of birth
Last 4 digits of Social Security number
Timeline
GetHuman-beardedr started working on this issue
May 22nd 1:42pm
GetHuman-beardedr indicated the issue is not fixed yet.
May 22nd 1:45pm
GetHuman-beardedr indicated the issue is not fixed yet.
May 22nd 5:37pm
GetHuman-beardedr indicated the issue is not fixed yet.
May 25th 4:24pm