AEO false online advertising. Online sales*discounts not honoured on bill. Customer service said will cancel order BUT they didn.t
GetHuman-angarse's customer service issue with American Eagle Outfitters from August 2018
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The issue in GetHuman-angarse's own words
Cancel order due to substantial differences between online price and billed price. *First call to cancel was within approx ** min. Follow up call total time taken approx ** min between disconnect and on hold ... * issues*I am a first time online buyer and without resolution, I will not order again and will let others know about my unacceptable customer service***. Order was not cancelled*Friend placed order on my credit card with my approval*Order* ********** placed August **Order submitted without sale*promos not applied*Friend called to cancel within **-** min*Was told I had to call*I called and got disconnected several times and was on hold. Total time till I reached agent was approx ** min. *Was told order could not be cancelled.*Spoke to supervisor, Daniel employee * *******. He told me he would accept my friend's time as time as cancel order call. He assured me order would be cancelled.*Friend received email morning of August * stating order was going through.*I called and spoke to agents who were absolutely no help. Told me nothing could be done. Told me I could get **% off my next order.**Issue **Reason for order cancelled is that there is a substantial difference in what was selected to order and what I was billed for.*Total credit card bill $***.***On August *, I went to items on bill to see what prices were. The Total cost was $***.** including gst$***.** should have be**My bill should have been $***.***NOT $***.***PRICE DIFFERENCE $**.****CostSummary:**Raines graphic t-shirt style *****I was billed $**.***Online price **.****Camo tank style *****I was billed **.***Online price *.****Jacket style *****I was billed **.***Online sale **.****Boxer Briefs* Style *****I was billed **.***Online sale **.****Style *****I was billed **.***Online sale **.****Style *****I was billed **.***Online sale **.****Belt style *****Ordered * was billed for **I was billed **.***Online sale **.****This is a substantial price difference of $**.** **I request that AEO process a refund of $**.** plus additional compensation for this situation.
I am a first online customer.*Cancel order was initiated within approx ** min of order placed**Online prices substantially less than what I was billed
As order has been shipped, I am requesting a refund credit between the cost billed and costs listed online. Plus compensation for this situation
First time online customer*Expected "Customer Service" *I Asked how can we resolve this, was told cant be done*I will not order again and will encourage others NOT to order from AEO
Called customer service approx * times without resolution.*Spoke with supervisor the same evening of order. Assured order cancelled.*Also approx * online chats
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