If you are looking to change an order you should not wait and should call in. If the order has already shipped then you will need to bring the item and receipt into the nearest Apple Store.
The issue in GetHuman965559's own words
I’m very upset. I recently placed a large order and put in my code of August** and it was not replied. I immediately sent an email through customer service when I realized and have heard nothing back. The order has already started processing as well. **Emily McGuire
GetHuman965559 did not yet indicate what American Eagle Outfitters should do to make this right.
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