flight was cancelled. never received full refund for upgrades.*boarded the flight**** f...

GetHuman3378850's Cancelled Flight issue with American Airlines from August 2019

Help with my American Airlines issue
The issue in GetHuman3378850's own words
Check on the rest of my refund. ... flight was cancelled. never received full refund for upgrades.*boarded the flight**** for a *:**Am flight to Charlotte connection to Denver. we had to deplane due to mechanical problems. American was bringing another plane, but with the delay, I would miss my connection and had to cancel. I added upgrades before the flight for $***.** and $**.**. I was refunded $**.**. Still waiting for the rest of my refund.
This was the first flight of the day, had made special arrangements to look at a piece of equipment on a Saturday, and never made it. lost the deal and lost time from work and still have not resolved this issue.
just credit me the money they charged me for the flight and upgrades. Nothing more is expected.
Have flown multiple times with them, and this is the first major disappointment. I understand normal delays and overbooking- it's a business like any other. I realize that things don't always work perfectly and don't normally complain.
How GetHuman3378850 fixed the problem
Waited on hold for ** minutes and was told I should have a refund within ** hours.
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American Airlines

Cancelled Flight issue
Reported by GetHuman3378850
Aug 6th, 2019 - 2 years ago
Fixed
GetHuman3378850 shared how to fix
Seen by 6 customers so far
Similar issue to 13293 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman3378850 started working on this issue
Aug 6th, 2019 4:18pm
GetHuman3378850 indicated the issue is not fixed yet.
Aug 7th, 2019 5:34pm
GetHuman3378850 confirmed the issue is fixed. Hooray!
Aug 7th, 2019 5:35pm

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