American Airlines Customer Service Issues

We flew on flight [redacted] from Charlotte to Las Vegas, and unfortunately, the flight got canceled while we were on the runway due to weather delays. We were not given hotel vouchers and had to spend the night at the airport, which was very uncomfortable. We had to cover the cost of accommodations and unexpected meals at the airport. The initial reason given was a closed runway, but later we were told it was because of the flight crew's hours and eventually a mechanical issue was discovered. I am requesting a full refund for both tickets due to the inconvenience, stress, and additional expenses incurred. I have submitted a claim online with record locator ADNPEJ for both tickets and ticket numbers #[redacted][redacted] and [redacted]22. My bank account used for payment is closed, so alternate arrangements will be needed for the refund. The experience with American Airlines was disappointing, and I hope for a prompt resolution.

I bought tickets for my daughter and her three children to fly from Minneapolis to Frankfurt to visit me. She is flying today on July 2nd. Her three children are aged 9, 7, and 5. The 5-year-old is blind, autistic, and developmentally delayed but charming. My daughter contacted AA to request assistance, particularly requesting pre-boarding to avoid any chaos and delays. Pre-boarding is a simple request to ensure they do not inconvenience others. Unfortunately, the AA representative she dealt with was rude, impatient, and did not accommodate any of her requests. Can you assist us in ensuring a smoother travel experience for them when departing from Minneapolis and then departing from Charlotte? Sincerely, J.M.

My spouse, Chris, flew with American Airlines from Florida with a layover in Philadelphia, heading home to Hartford at 11:30 pm on Sunday, June 30th. He arrived in Philly without issues, but the initial flight to BDL experienced mechanical problems that weren't resolved, resulting in a replacement aircraft being flown in from Chicago, causing further delays. Upon reaching Charlotte unexpectedly, there were additional delays due to more mechanical issues. Chris ultimately arrived in BDL the next day at 5:00 pm after leaving Florida at 5:12 pm, causing a 24-hour delay. Despite being offered accommodation at 3:00 am for a supposed 6:00 am flight, it was impractical given the circumstances. As Chris is diabetic, the lack of rest and subpar food had a negative impact on him. I believe he deserves a partial refund for the disrupted return journey, as the trip back was extremely unpleasant and he is still feeling unwell. Thank you for your assistance.

I have been on hold for 35 minutes now. I called at 3:00 am PST to book a round trip ticket from San Diego to Bend, Oregon, but the automated system confirmed the return flight for the wrong date twice. I had to cancel once already, and now I'm waiting on the line again in the early hours of the morning for assistance. American Airlines' service is disappointing, taking nearly 2 hours and counting at 5 am on a Sunday. Trust your instincts and consider other airlines with more efficient options to avoid these ongoing issues with American Airlines.

On May 16th, I was travelling from LAX to Grand Junction to attend my niece's graduation and musical performance. Unfortunately, I missed both events due to a series of issues with the airline crew. Initially, my flight was delayed because the plane was overfueled, causing us to sit on the plane for over an hour. Upon arrival in Phoenix, I missed my connecting flight because of communication issues between the crew and connecting flights. To make matters worse, my flight departed early from the gate. I had to wait over 3 hours for the next flight and was disappointed when an empty seat in first class was given to a new American Airlines employee instead of me. While I appreciate the $[redacted] voucher offered, I believe the situation warranted more than that since I used 12,[redacted] miles for the booking. I am requesting a one-way compensation for this significant inconvenience that was not caused by Mother Nature or myself. Thank you for your attention to this matter.

On May **th, I was flying from LAX to Grand Junction to attend my niece's graduation and musical performance. Sadly, I missed both due to issues with the crew. Our flight was delayed because the plane was overfueled, resulting in us being stuck on the aircraft for over an hour. Consequently, I missed my connecting flight in Phoenix as the pilots and crew were unable to coordinate with the other flights. Despite us leaving the gate early, causing this inconvenience, I had to wait over * hours for the next available flight. I inquired about a first-class seat, only to have it given to a new American Airlines employee. While I appreciate the $[redacted] voucher offered, using 12,[redacted] miles for the ticket makes it seem inadequate considering the substantial disruption caused by the airline's error. I believe a one-way compensation would be appropriate under the circumstances. Thank you for your attention to this matter.

Hello, I've been patiently waiting for a response regarding the complaint I submitted on June 13th with reference number 1-[redacted]8. Despite not receiving a reply for weeks now, I'm reaching out for an update. We had two tickets under reservation YFUJYD for Denise and Wayne Rushakoff. On the day of our flight, we arrived at the airport early but were informed of a delay due to pilot resting regulations. Despite being first on the standby list, our seats were given away, causing us to miss multiple flights. Even though we were prioritized on the list, other passengers were boarded before us. We were eventually rerouted to Dallas and provided with accommodation, but it cost us additional expenses. This ordeal caused significant stress and exhaustion, particularly for me as I have Rheumatoid Arthritis. Ultimately, our vacation plans were disrupted, and I incurred nearly $[redacted] in losses. I hope to receive a meaningful response soon as I have not heard back since my initial letter. Best regards, DR [redacted] [redacted]

Flight [redacted] from Austin to Los Angeles got canceled on June 18th in the morning due to mechanical issues. My new flight is on June 19th. Due to this change, I faced financial losses, and I am seeking compensation for three travel expenses. I need guidance on submitting proof for the [redacted] miles round trip to the airport, toll road costs, and parking fees. Thank you.

My sister bought a ticket for my nephew to come home, but he needs to return earlier due to a family death. She is upset that you won't refund the ticket, especially since the seat will likely be resold. I'm reaching out on her behalf because this situation feels unjust. The funds are crucial for funeral costs and his early return is an emergency.

I received a cancellation notice for the initial flight back home tomorrow. The automatic re-booking does not suit my schedule. I paid extra to ensure an early arrival before late night Eastern Standard Time. I am in urgent need to return as my wife battles cancer, and I must relieve the caregiver promptly. I am willing to change airlines for a flight arriving at RDU (from LAX) between 5-7 pm.

I flew from Waco, TX on 7/03/19 to Dallas, TX with a connection to Chicago O'Hare. The flight to Waco was delayed causing a missed connection to Chicago. The Dallas agents couldn't rebook me until 7/05, but I needed to be in Chicago by the 4th. I had to return to Waco after a long wait. To make it to Chicago, I had to pay $[redacted] for alternative transportation. I never used my return ticket to Texas. I believe I should be refunded for the unused ticket due to the airline's lack of a solution, feeling I lost over $[redacted].

My daughter has a flight scheduled for tomorrow from San Juan to Philadelphia and then onto State College. We had to drive to Philadelphia due to the cancellation of our initial flight from State College. Consequently, on the return journey, my daughter will be driving back to State College instead of flying because our car is parked long-term in Philadelphia. We would like to cancel the final leg of the trip and request a refund, as this change is due to the cancellation of the initial flight from State College.

Hello, I am Allison Fontaine-Capel. I am seeking assistance in locating a suitable seat for my medical condition on my return flight. I have a degenerative spinal condition that requires me to be mindful of my spine's position to prevent flares that can leave me almost paralyzed for days. I booked a round-trip ticket from New York to Buenos Aires for an artist residency. While I manage well on shorter flights with stretching and medication, the steep incline of the economy seat on my 12-hour flight exacerbated my pain, making it hard to walk upon arrival in Buenos Aires. I am requesting help to find a seat on my return flight, scheduled for July 24th on flight number [redacted], that will not worsen my condition. My record locator is YGCRAC. I am willing to provide any necessary medical information. Thank you for your assistance. Best regards, Allison Fontaine-Capel

Every summer, my daughter visits her dad in California, flying from Pensacola, FL, to New Orleans for a direct flight to LAX. Due to the upcoming weather issues in New Orleans, we face a predicament as changing the ticket only allows for date modifications, not departure city alterations. Her father, an active duty military member, has limited time for visits due to his hectic schedule and deployments. Given the uncertainty of the storm's impact on New Orleans, changing the departure city from Pensacola is crucial for her to meet her dad. The record locator for the flight is FBPUTF, on flight [redacted] from MSY to LAX, booked under the name Lucy Stover. Your assistance in adjusting the departure location from Pensacola would be greatly appreciated, ensuring she doesn't miss out on her yearly visit.

I received a paper voucher in exchange for giving up my seat, but it had the wrong passenger's name on it. I tried to use it with the flight record locator #ZJKUYQ, but it was rejected. The counter agent confirmed it was my voucher, but my reservation was canceled when I checked. I have been trying to contact reservations since my inconvenience at SAC airport on Monday, 7/08/19, but the call volumes are high, and the wait times are long. I just want to use my $[redacted] voucher to book a flight to see my son graduate from Army training. I feel extremely inconvenienced by this whole process, from waiting in the airport to dealing with incorrect vouchers and unhelpful agents. I hope to resolve this soon and appreciate any assistance.

On July 10, my husband and I were on a flight from Munich, Germany to Dulles Airport via American Airlines and British Airways. We were supposed to head home through London but upon arrival, we were informed that the flight was canceled for reasons other than weather. We were rebooked to DCA via Boston, but the Boston flight got canceled as well. We were then rebooked for the next morning on Flight [redacted] which was also canceled. Due to no other available flights until later in the evening, we had to rent a car to get home. The issue now is that our luggage is still at Boston Logan Airport, and we urgently need it transferred to DC. My ticket number for the last canceled flight is FQPXJJ, and my husband's is HKTYTZ. My ticket number is [redacted]63. We have tried reaching out to the baggage area multiple times without success. We would greatly appreciate any help in resolving this matter promptly. Thank you. - Lynda C. and James D.

I am currently in Nassau, Bahamas. Yesterday, July 13, I had a scheduled flight that was delayed for 8 hours, only to be eventually cancelled without much explanation. After being put up in a hotel, we are facing more delays with minimal communication regarding the situation. Tensions are rising, and despite calling the police, there has been no resolution. I want to highlight there have been three planes departing for Philadelphia, disregarding those of us from flight [redacted]. Many of us, including myself, have health issues and are in need of urgent attention. Personally, I have medical conditions such as Lupus, asthma, fibromyalgia, and rheumatoid arthritis. I am also the primary caregiver for my 97-year-old father, who currently has somebody looking after him but is about to leave. I am starting to feel an anxiety attack coming on due to running out of medication. I urgently need assistance to get back home to Philadelphia. Your help in this matter would be greatly appreciated. Sincerely, Jannice Louise Turner

This morning, my flight got canceled without any prior notice. I woke up early, traveled two hours to the airport, only to discover the cancellation. I had arranged and paid someone for the drop-off and had booked a hotel the previous night to ensure I made it to my flight on time. However, I was informed at 8 am that my rescheduled flight was for Monday due to weather conditions. I had to extend my hotel stay, missing a day of work and nearly exhausting my funds since my expense card was left at the other hotel for today's check-in. When I inquired about waiving the luggage fee due to the unexpected cancellation and financial strain, customer service declined. I am facing approximately $[redacted] in losses because of this unnotified change, and it's disheartening that nobody seems concerned about the inconvenience caused.

Our flight was canceled this morning by American, and the alternative they offered would make us miss a full day of work. Running businesses requires us to stick to the original plan. American's employee didn't show empathy and only focused on refunding, not on solving the problem. After a long wait on hold, we had to rent a car to reach Seattle and catch an Alaskan Air flight to Chicago. United and Alaskan Air had available flights, casting doubt on the weather excuse given by American. The rental cost us $[redacted].00, and the new flights were $[redacted].00 per person, causing major inconvenience. We expect reimbursement promptly.

Our flight from Budapest to Philadelphia on June 10th, [redacted], Finnair Flight # AY4147 operated by American Airlines got canceled. After waiting for hours at the Budapest airport, an American Airlines agent assisted us with booking a similar flight for June 12th, [redacted]. We were issued an electronic ticket with details regarding the cancellation and instructions to retain the receipt. The airline arranged for us to stay at the Verdi Grand Hotel in Budapest for two nights and provided transportation to the airport for our rescheduled flight. I traveled with my husband, Bela Zoltan Horvath, and we received an informative American Airlines leaflet at the airport counter. The leaflet covered passenger rights under European Union Regulation [redacted]/[redacted], outlining compensation entitlements. I have submitted all necessary details, including our names, dates of birth, eTicket receipts, and contact information, to American Airlines Customer Relations. We are seeking compensation of EUR [redacted].00 each for the canceled flights and $[redacted].13 reimbursement for each ticket. Our email is [redacted], and we have provided additional flight details for reference. We eagerly await a response from American Airlines Customer Relations. Thank you.incerely, Bela Z and Julianna H.