I have a paper transportation voucher.When I have tried to redeem it by phone and make...

GetHuman-benchpil's customer service issue with American Airlines from April 2019

Help with my American Airlines issue
The issue in GetHuman-benchpil's own words
I was trying to make a reservation ... I have a paper transportation voucher.When I have tried to redeem it by phone and make a reservation I have been told repeatedly that I need to go to the airport. If I were to do that, the time I lose at work would be moere than the voucher value of $ ***. What say you? My hold reservation to Portland, Maine from SeaTac is RQDCBT.
I live *.* hours from the airport, there is no parking there for a dual-wheel crew cab pickup
Soimply honoring my voucher and booking my flight....I am standing by with credit card in hand to pay the excess....
I gave up my seat and waited three hours to check in which took another hour on another airline
Phoned * times over the past twelve hours, told I had to mail the paper voucher to Florida or somewhere or go to the airport....
How GetHuman-benchpil fixed the problem
I tried for the fifth time ** yours later and they said they would ticket me ** hours prior to my flight...they have all my information. Done deal, Yay American! (so far....)
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American Airlines

trying to redeem a travel voucher
Customer service issue
Reported by GetHuman-benchpil
Apr 1st, 2019 - 2 years ago
Fixed
GetHuman-benchpil shared how to fix
Seen by 166 customers so far
Similar issue to 9048 others
0 customers following this
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth

Timeline

GetHuman-benchpil started working on this issue
Apr 1st, 2019 3:07pm
GetHuman-benchpil confirmed the issue is fixed. Hooray!
Apr 3rd, 2019 2:26am
GetHuman-benchpil confirmed the issue is fixed. Hooray!
Apr 3rd, 2019 2:28am