Just wanted to know exactly what’s your luggage policy! I am flying to see my father w...

GetHuman1966870's customer service issue with American Airlines from January 2019

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The issue in GetHuman1966870's own words
Just wanted to know exactly what’s your luggage policy! I am flying to see my father who will be *** on January **, I had a whole bag just with things for him and now I read I may have to pay for my first bag $** and so on. Could you tell me how could I avoid fees! I have made a lot of sacrifices to be able to be with him for his birthday. Not everybody gets to live that long. Could you make an exception?
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American Airlines

Customer service issue
Reported by GetHuman1966870
Jan 15th, 2019 - a mon ago
I have an issue with American Airlines too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1966870 started working on this issue
Jan 15th 2:49am