Last time I flew I talked to an American Airline ticketing person and asked her since m...

GetHuman-laurabae's customer service issue with American Airlines from January 2019

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The issue in GetHuman-laurabae's own words
Last time I flew I talked to an American Airline ticketing person and asked her since my husband and I each have an American Airline credit card how does it work with luggage if we only have one would we still each get a free checked luggage and she told me we get FIVE with each credit card. Recently my husband and children all flew to Philadelphia and I told my daughter that she and her husband would be able to check their luggage for free. Especially since my husband still has his credit card I also checked a second bag known it would be free. To my surprise they told me when we all arrived at the Chicago O’Hare Airport that we would not get free checked baggage because we booked separately even though we all were on the same flights! Your American Airline ticketing person did not tell me this was a requirement. Of course it worked the same for our flight back from Philadelphia that our daughter and husband had to pay for their luggage again. We would if booked or packed differently if we had known. Is it possible to get a credit for our luggage this time?
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American Airlines

Customer service issue
Reported by GetHuman-laurabae
Jan 4th, 2019 - 4 mons ago
I have an issue with American Airlines too
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Seen by 3 customers so far
Similar issue to 6879 others
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GetHuman-laurabae started working on this issue
Jan 4th 2:30am