I live in the UK.We booked a cruise from FLL last June.Travel company paid for the flig...

GetHuman1466300's customer service issue with American Airlines from November 2018

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The issue in GetHuman1466300's own words
I live in the UK.We booked a cruise from FLL last June.Travel company paid for the flights which were in the package.At the end of July I purchased * preferred seats from AA direct not thro travel agent.Our flight was cancelled in September by AA.*My flight locator was OMQHKG.I and my wife have been refunded for the preferred seats but nothing has been received by our friends (flight locator EXORMB).My debit card was credited today by AA for the preferred seats but our friends have not.They are Anthony and Barbara McAdam.I paid for their preferred seats.What can I do.
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American Airlines

Customer service issue
Reported by GetHuman1466300
Nov 1st, 2018 - a mon ago
I have an issue with American Airlines too
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Seen by 5 customers so far
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GetHuman1466300 started working on this issue
Nov 1st 7:28pm