Hi I'm an active duty service member I was at kiosk C* @**** Dallas fort worth trying t...
GetHuman-nunezjos's customer service issue with American Airlines from August 2018
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You can use https://www.aa.com/contact/forms?topic=CR#/ to submit any issue you are having with American Airlines. If the issue has to do with someone on the flight please write down any details you can remember. American Airlines will most likely request back any documentation to help with your issue.
The issue in GetHuman-nunezjos's own words
Hi I'm an active duty service member I was at kiosk C* @**** Dallas fort worth trying to get put on the standby list there was no one on it at the time. The lady at the desk was very rude and did not want to give me the time of day. I called in and was directed to another kiosk C* were they magically were able to help me I was put on the standby list as number * then others names began to add onto the list . As it got closer to boarding time the *th name on the list was highlighted in green giving that indavidual a seat. I went and tried to speak with her again and she seemed upset that I was added to the list after she told me there was nothing she could do for me and that she was going to tell her supervisor that I was added to the list. I tried to speak with the Male supervisor but he was to busy on the computer to even talk to me I had to call in again and then he said he would do something but did nothing.
GetHuman-nunezjos did not yet indicate what American Airlines should do to make this right.
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