I signed up for an upgrade yesterday for my husband and I at the Eagle Vail airport. S...

GetHuman927051's customer service issue with American Airlines from July 2018

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The issue in GetHuman927051's own words
Upgrade if seats became available ... I signed up for an upgrade yesterday for my husband and I at the Eagle Vail airport. She said I wouldn’t be charged if we didn’t get the upgrade.**Our credit card was charged*$** for each.**I need a credit for $***. **** ***-****.
The AA employee said it wouldn’t be run through unless we got the upgrade, which we did NOT
Write me a check for $*** immediately.
** years
It is NOT fixed
I have an issue with American Airlines too
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American Airlines

Upgrading
Customer service issue
Reported by GetHuman927051
Jul 29th, 2018 - 10 mons ago
I have an issue with American Airlines too
Fixed
Seen by 8 customers so far
Similar issue to 2345 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman927051 started working on this issue
Jul 29th, 2018 1:53am
GetHuman927051 indicated the issue is not fixed yet.
Jul 29th, 2018 3:08am
GetHuman927051 indicated the issue is not fixed yet.
Jul 29th, 2018 3:12am
GetHuman927051 indicated the issue is not fixed yet.
Jul 29th, 2018 3:13am
GetHuman927051 indicated the issue is not fixed yet.
Jul 29th, 2018 3:15am
GetHuman927051 confirmed the issue is fixed. Hooray!
Jul 30th, 2018 11:25pm