Reason for request of full refund for ref. ticket: *************. I was hospitalized fr...

GetHuman-icitron's customer service issue with American Airlines from July 2018

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The issue in GetHuman-icitron's own words
Reason for request of full refund for ref. ticket: *************. I was hospitalized from *-* to *-*-**, & unable to travel from CLT to EWR on *-*, & from EWR to CLT on *-**-**. I submitted signed my doctor's letter (on his letterhead) stating not advisable to travel. Wrote and sent letter to A.A. refund rep. Treasure Calvillo (Case: AA-**CITRON-G**M**) explaining reasons for full refund instead of change fee waiver. I'm ** years old , with severe lumbar spinal stenosis & limited use of my right leg. Health issues make it very difficult & painful to travel by air. Reason for this travel: to attend memorial service of my brother who passed away in June ****. With no family left in NJ, I no longer have need to travel there. I'm senior citizen on fixed income & full refund ($***.**) is of greater value than change fee waiver. I appreciate A. A. considering my request. Sincerely, Ira Citron
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American Airlines

Customer service issue
Reported by GetHuman-icitron
Jul 27th, 2018 - 10 mons ago
I have an issue with American Airlines too
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Seen by 19 customers so far
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Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman-icitron started working on this issue
Jul 27th, 2018 4:11pm
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Jul 27th, 2018 4:11pm
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Jul 27th, 2018 4:16pm
GetHuman-icitron indicated the issue is not fixed yet.
Jul 27th, 2018 8:09pm
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Jul 27th, 2018 8:09pm
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Jul 27th, 2018 8:11pm
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Jul 27th, 2018 8:13pm
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Jul 27th, 2018 8:22pm
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Jul 28th, 2018 2:48pm
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Jul 28th, 2018 2:49pm
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Jul 28th, 2018 2:51pm
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Jul 28th, 2018 4:22pm
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Jul 28th, 2018 6:36pm
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Jul 28th, 2018 11:14pm
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Jul 28th, 2018 11:16pm
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Jul 28th, 2018 11:17pm
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Jul 28th, 2018 11:37pm
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Jul 29th, 2018 4:23pm
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Jul 30th, 2018 4:28pm
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Jul 30th, 2018 5:16pm
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Jul 30th, 2018 6:59pm