Reason for request of full refund for ref. ticket: *************. I was hospitalized fr...
GetHuman-icitron's customer service issue with American Airlines from July 2018
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The issue in GetHuman-icitron's own words
Reason for request of full refund for ref. ticket: *************. I was hospitalized from *-* to *-*-**, & unable to travel from CLT to EWR on *-*, & from EWR to CLT on *-**-**. I submitted signed my doctor's letter (on his letterhead) stating not advisable to travel. Wrote and sent letter to A.A. refund rep. Treasure Calvillo (Case: AA-**CITRON-G**M**) explaining reasons for full refund instead of change fee waiver. I'm ** years old , with severe lumbar spinal stenosis & limited use of my right leg. Health issues make it very difficult & painful to travel by air. Reason for this travel: to attend memorial service of my brother who passed away in June ****. With no family left in NJ, I no longer have need to travel there. I'm senior citizen on fixed income & full refund ($***.**) is of greater value than change fee waiver. I appreciate A. A. considering my request. Sincerely, Ira Citron
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