My Customer service issue with American Airlines from April 2018

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Help with my American Airlines issue
Before contacting them, items GetHuman619375 may need:
Flight Number, Confirmation Number, Ticket Number, Email on Order, Phone Number on Order, Name of Passengers, Home Address, and Date of Birth
GetHuman619375's next move: have a American Airlines rep call.
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The issue and preferred resolution, in GetHuman619375's own words:
I was trying to do something, and ran into a problem.
Get it on an earlier flight
Help with my American Airlines issue
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American Airlines

Customer service issue
Reported by GetHuman619375
Apr 22nd, 2018 - 3 mons ago
I have an issue with American Airlines too
Not resolved
Seen by 1 customer so far
Similar issue to 2099 others
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Timeline
GetHuman619375 started working on this issue
Apr 22nd 5:38pm