At the ticket sales desk and at the gate to board the plane . - Fly from lax to Orlando...

GetHuman571240's customer service issue with American Airlines from April 2018

2 views
 | 
3517 similar
 | 
0 following
Help with my American Airlines issue
Next: our robot will wait on hold for GetHuman571240 to get a American Airlines rep on the line!
Always use the GetHuman Phone tocall American Airlines. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman571240's own words
Fly from lax to Orlando ... At the ticket sales desk and at the gate to board the plane .
Your ticket lady sold us * tickets that boarded ** minutes later and didn’t provide us with the time to get thru TSA , and then to the gate .. and to make matters worse never asked whether we wanted it refundable or not . Anyhow we then ran and rushed through the terminals to reach the gate ** to board and as we were running up we tried to get the booth lady to help us , she was with a disabled customer and at that time we saw the manager come from behind the desk and walk a passenger to the door open it and then personally walk him to down the tunnels herself .. all the while I was letting the counter lady that this was our plane we ran her from ticket sales and we literally just purchased tickets .. and she said I’m sorry I’m with this lady .. and t so at that time it was **** she said she would call a manager .. we waited .... it was now **** she comes out of the tunnel and closes the door at that time I approached her and she said she couldn’t help me . I briefly stated the issue and she said to me it’s not gonna happen . My ** year old was already in tears and so was I and she told me that she was not going to stand there and argue with me ., I do believe the only person that was hostile was her , I was crushed . And she walked away .. she was inconsiderate and without even a smidge of empathy
I don’t know if that’s customer service... but I can assure it isn’t the kind of service I’d expect from an airline I’d do business with . I myself have worked in customer service for nearly ** years and I assure you that I would expect better from AmericAn Airlines.
I have an issue with American Airlines too
How GetHuman571240 fixed the problem
We are waiting for GetHuman571240 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common American Airlines customer problems.
How Do I Check My Flight Status with American Airlines?How Do I Update an Existing Reservation with American Airlines?What happens if my flight is cancelled American Airlines?How do I make a complaint to American Airlines?
Do you have a customer issue as well?
We can help you get American Airlines's attention and get better help faster. Tap below to get started.
Having American Airlines issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman571240 fixes it.
This email address isn't valid

American Airlines

Airline travels to Orlando
Customer service issue
Reported by GetHuman571240
Apr 5th, 2018 - 2y ago
I have an issue with American Airlines too
Not resolved
Seen by 2 customers so far
Similar issue to 3517 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Flight Number
Confirmation Number
Ticket Number
Email on Order
Phone Number on Order
Name of Passengers
Home Address
Date of Birth
Timeline
GetHuman571240 started working on this issue
Apr 5th, 2018 3:57am
GetHuman571240 reviewed the items needed
Apr 5th, 2018 3:58am
GetHuman571240 shared this issue with friends on Facebook
Apr 5th, 2018 3:59am