At the ticket sales desk and at the gate to board the plane . - Fly from lax to Orlando...
GetHuman571240's customer service issue with American Airlines from April 2018
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The issue in GetHuman571240's own words
Fly from lax to Orlando ... At the ticket sales desk and at the gate to board the plane .
Your ticket lady sold us * tickets that boarded ** minutes later and didn’t provide us with the time to get thru TSA , and then to the gate .. and to make matters worse never asked whether we wanted it refundable or not . Anyhow we then ran and rushed through the terminals to reach the gate ** to board and as we were running up we tried to get the booth lady to help us , she was with a disabled customer and at that time we saw the manager come from behind the desk and walk a passenger to the door open it and then personally walk him to down the tunnels herself .. all the while I was letting the counter lady that this was our plane we ran her from ticket sales and we literally just purchased tickets .. and she said I’m sorry I’m with this lady .. and t so at that time it was **** she said she would call a manager .. we waited .... it was now **** she comes out of the tunnel and closes the door at that time I approached her and she said she couldn’t help me . I briefly stated the issue and she said to me it’s not gonna happen . My ** year old was already in tears and so was I and she told me that she was not going to stand there and argue with me ., I do believe the only person that was hostile was her , I was crushed . And she walked away .. she was inconsiderate and without even a smidge of empathy
I don’t know if that’s customer service... but I can assure it isn’t the kind of service I’d expect from an airline I’d do business with . I myself have worked in customer service for nearly ** years and I assure you that I would expect better from AmericAn Airlines.
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