Amazon Customer Service Issues

I've encountered a recurring issue with my accounts being locked due to a complex mishap involving two linked accounts - one professional and one personal, both wrongly named "EPEBNER-enterprises.com." The professional account should be "Ebner Enterprises LLC dba Fox & Dragon," and the personal account should be "Philip Ebner" with the email [redacted] Both are mistakenly labeled business accounts, complicating customer service interactions. I've faced difficulties with Two-Step Verification (2SV) due to an outdated phone number. Amazon's resolution process is time-consuming, involving photo ID submission. I request corrections to account names and phone numbers, permanent 2SV deactivation (with the ability to re-enable for seller services). A suggestion for improvement is to allow multiple contact methods for 2SV. Thank you, Philip Ebner.

I have recently experienced issues with two items ordered from Amazon that I need to return. The first is a defective probe from ORDER # [redacted]-[redacted], and the second is a malfunctioning fan from ORDER # [redacted]-[redacted]. When trying to process the return through the automated system, I received multiple links for the same item due to difficulty returning both items. As a disabled individual who has used pick up services before, I am requesting a similar arrangement for these returns to avoid challenges in mailing them. I will pack both items in a single box for convenience. Please let me know if a shipping label will be provided for the pick up, or if I should print one myself. Kindly update me via email on the arrangements. Thank you.

Hi, I recently contacted customer service regarding Amazon vouchers I bought at Tesco Express on Hampton Road in Feltham (TW13 6AH). I suspect I was scammed as I provided the card and redemption codes for a £[redacted] voucher (card: 6[redacted] 9[redacted], redeem: AQ9P73MZNDAVDB8) and a £20 voucher (card: 6[redacted] 9[redacted], redeem: AQJQSHKF745DYBG. I have since created an Amazon account on my phone to claim them, but they appear to be fraudulent. I have informed customer service about the situation and asked them to flag it. Despite my attempts, I have been unable to use the vouchers and was advised to call back in 24 hours. I am concerned about the legitimacy of the vouchers and would appreciate if they could be canceled and new ones issued when I call back tomorrow. I have evidence of purchase and am distressed by this situation. Please contact me at [redacted]. Thank you, Jamie T.

On May 21, [redacted], I am writing to address the ongoing issue with my Amazon Prime account. I have only subscribed for the free shipping benefit, and I did not authorize any additional charges. Despite previous attempts to cancel and requests for assistance, I continue to be billed automatically each month. Due to my visual impairment, I am unable to navigate the website effectively to resolve this matter. I recently reached out to Discover card, and they were only able to help with one charge. Going forward, I will opt for manual payments whenever I shop on Amazon to avoid these unauthorized deductions. At 81 years old, I do not require these services and kindly request a refund for all erroneous charges. Regards, George

I am having trouble logging in. When I enter my email or phone number and password, the site sends a text message to an old and invalid phone number for a code. I didn't request this extra security measure and can't receive the text. I would like it removed so I can access my Amazon Prime account. Unfortunately, all steps on the website require logging in first, which I am unable to do. I have had to shop elsewhere, missing out on several orders totaling hundreds of dollars. Please allow users the choice to receive a code by email instead of only through a text message. Thank you.

Hello, I am writing to address the issue of a recent purchase made on my credit card without my knowledge, which I later discovered to be for the mentioned phone. Upon realizing this unauthorized transaction, I promptly contacted my bank, who advised me to reach out to your customer service team. Following a conversation with one of your agents, I was instructed to return the item to Amazon in order to process a refund to my credit card. Despite my efforts, I was unable to intercept the shipment, which is currently en route to Jamaica and subject to a 52% customs duty fee. To resolve this matter, the customs authorities have requested a formal document from Amazon confirming the purchase was not authorized by me, addressed to Mrs. Clarke-Graham, the Senior Director at Jamaica Customs Agency. I can be reached at [redacted] if additional information is required. Thank you for your attention to this matter. Best regards, Pamela R.

Hello, I am experiencing issues accessing my US Selling account. Despite attempting to contact support, I am stuck in a loop. After completing the 2-step authentication, I receive an error message stating unusual account activity since April 28th. Standard Amazon support instructs me to email seller support or open a case, but I am unable to do so without logging in. I have emailed seller support multiple times without any response. It has been four weeks of frustration without access. Please assist me promptly. I am hopeful for a timely resolution. For further communication, here is my contact information. Thank you. Warm regards, Hidayat International (Shumaila)

Hello, I have been experiencing issues with accessing my US Selling account. Despite multiple attempts to reach out for support, I am stuck in a loop. Each time I try to log in, go through the two-step authentication process, I encounter this error message: "We have detected unusual activity on your account and have locked it temporarily. Please contact customer service for further assistance." This has been ongoing since April 28th. Standard Amazon support directs me to email seller support, but I am unable to open a case through my account since I can't log in. I have reached out via email over 30 times, but still haven't received any response. It's been four weeks now, and I am extremely frustrated. I would appreciate your prompt help. I can provide my contact information for further assistance. Your help in this matter would be greatly appreciated. Thank you for your attention. Warm regards, Hidayat International (Shumaila) [redacted]

Caution! Misleading Product Description from Amazon! Recently purchased an AIR Head mega float tube on Amazon. The description mentioned possible minor imperfections, but upon inflating the tube this season, it immediately deflated. Contacting Amazon's customer service, they refused to replace it, citing it as a 'Warehouse deal' although this was not mentioned at the time of purchase. Feeling deceived and disappointed by the failure to disclose the product's defect, especially since it rendered the item unusable. Beware of relying solely on Amazon's product descriptions and be cautious. Disappointed with Amazon's customer service handling of this issue.

My account is completely frozen. Please permanently delete my membership and email so I can start over. I would like to set up a new membership under the EBT Snap program for $5.99, as customer service representatives have not been helpful. No callbacks, emails, or fixes received. I would appreciate more than a 30-day free trial or a 6-month free Amazon Prime streaming channel to compensate for the poor service. Treila K. at [redacted] East Burnside Street A [redacted], Portland, Oregon, [redacted], born on 5/31/[redacted]. Please permanently cancel any pending memberships so I can begin again with the EBT SNAP program benefit for Amazon Prime membership.

I am experiencing an issue with a suppressed order on my Amazon account (Order #[redacted]-[redacted]). I had mistakenly used a VPN while placing an order which led Amazon to suspect unauthorized access to my account. Consequently, the order was suppressed, canceled, and not received. Despite receiving an email assuring me of a refund for suppressed orders within a few days, I have yet to receive it. I have reached out to five Amazon customer service representatives via both phone and chat, all of whom assured me they would escalate the issue to the account specialist team for a refund. I have patiently waited for the specified timeframe, but have not received any response or refund. As a loyal Prime customer, I find this situation frustrating and disheartening, considering Amazon's size and resources.

Hello everyone, I am Rwan from Sudan. I created an Amazon account to send a birthday gift to my boyfriend since international payment methods are not available in my country. To do so, I had my aunt in Virginia, USA purchase a $[redacted] gift card for me. The order was processed, the payment was made, but shortly after, my account got suspended. The package was supposed to arrive on the 13th, but it hasn't. I have tried to resolve this by providing explanations, but my account remains suspended, and I am unable to track the order or receive any updates. I am eager to resolve this issue. Thank you. -Rwan

Dear Sir or Madam, I am writing to express my frustration regarding my account issue. Currently in the USA due to Trinidad and Tobago's closed borders, I purchased goods from you using cash at CVS Pharmacy in Fort Lauderdale, buying three $[redacted] Amazon cards. However, my account is now blocked, despite sending pictures of the cards and receipt as requested. Despite multiple attempts contacting Customer Service, no resolution has been provided. I have attached proof of purchase and request a prompt resolution and refund. Contact me at +1[redacted] or +1[redacted] (Trinidad) for urgent attention. Graham Diamond Email: [redacted]

My Amazon account was hacked approximately three weeks ago. I usually stay logged in on my home computer, but when I tried to access the website, I was prompted to log in and received an error message stating my password was incorrect. After requesting a password reset to be sent to my email, [redacted], I did not receive it. Upon checking my phone, I found it was still logged in to my Amazon account. Upon investigating in the account settings, I discovered that the email had been changed to an unfamiliar address, Ryanslater with some numbers @gmail.com. I attempted to revert the email back to mine but was prompted for a password, which I did not have. Subsequently, I realized that the hacker had used my credit card to purchase five screen protectors, which were to be shipped to me. After taking appropriate action by canceling my credit cards and contacting Amazon, I encountered difficulties accessing my account due to security measures and the email change. Despite reaching out multiple times, I have not received a resolution or been able to access my Audible account tied to Amazon. I also discovered I had two Amazon accounts, resulting in double charges for Prime. I hope to find a solution with Amazon's assistance to regain access to my old account, transfer my Audible account, and understand how the breach occurred. Thank you for your support in this complex situation. Regards, Lib Gilreath

I encountered a similar issue when my product arrived damaged. After speaking with a representative who initially said I could keep the damaged item, a different delivery attempt was made while I was away. Upon reaching out to customer service, the representative claimed there was no record of me being allowed to keep the damaged product. I mentioned I had screenshots of the conversation and threatened to share them. Subsequently, they agreed to let me keep the damaged item, canceled the return request, and ensured I wouldn't be charged for the replacement. I took screenshots of this new conversation as a precaution against any further disputes. While I won't be sharing the screenshots due to their volume, this serves as a caution about potential discrepancies in transactions with Amazon.

Subject: Issue with Amazon Order Delivery I recently received an Amazon order addressed to my location, [redacted] Poppasquash Road, but it was delivered to the wrong address. This mistake is concerning as we have had countless packages successfully delivered to us over the years. Unfortunately, this package is crucial for events this weekend, and the incorrect delivery has put us in a difficult position. Our address is clearly marked, but there seems to be confusion with neighboring houses. I urge Amazon to intervene with the local delivery dispatch to rectify this situation promptly. I believe addressing this issue not only benefits us but also prevents similar occurrences for others. We also received a package addressed to [redacted] Poppasquash Road recently, which indicates a recurring problem. I have attached a map of the correct location for reference. Thank you for your attention to this matter. Regards, [Initials]

To the Amazon Customer Service Team, Following my complaint and the email response, I am reiterating my request for a refund for the return to Spain Dermofarma of 15,95€ for an item I did not order. On your Amazon site appears this advertisement: Ekono [redacted]-[redacted] Mini ASIN: B001KP7MO6 priced at 31,26€ shipped and sold by Dermofarma with delivery costs of 7,50€ (Attached Pages). You mentioned in the email that this does not fit into your return policy, but there is a discrepancy on your part regarding the advertisement on your site and the product received from Dermofama (attached pages), so I should not bear the cost of an error on your end for which I am not responsible. I kindly request a prompt refund of these 15,95€ return fees for the product that does not match the advertisement, or else I will have to inform the DGCCRF to enforce my rights. Best regards, E.L.

I ordered a 3-in-1 SIM card with a $29 plan from Lycamobile, which is supposed to include 5GB of data and Unlimited Talk and Text. Unfortunately, when I received the package, the SIM card slot was only half the size it should be and did not contain the SIM card necessary to use the plan. I am now unable to work as I cannot use my phone. This issue has happened before with this company, and I am frustrated with the situation.

I have been experiencing trouble accessing my Amazon account for the past two days. Despite using it for over a year to order and return items with no issues, I suddenly faced login problems. Even though I did not change my password, it kept showing up as invalid. When I tried to reset it using the 'forgot password' option, my phone number was not recognized. I have had to deal with re-entering the OTP and captcha numerous times without success. What's concerning is that my account seems to have linked to an unfamiliar email address starting with j******[redacted], which is not mine. I managed to speak with two customer care representatives, although reaching them was a challenge due to the login requirement for chat support. While the issue was briefly resolved once by customer service, it reoccurred the following day. I value more personalized assistance rather than automated responses.

I'm interested in changing my password, but all I see are numbers when I try to do so. I enter the numbers as instructed, but nothing happens. Although I receive numbers on my cellphone, confirming that I received them leads to no progress. I am unsure how to proceed. I prefer speaking with a live person rather than someone I have difficulty understanding due to language barriers. I reside near Amazon, have family members employed there, and frequently make orders. I own Kindles, use Audible, and have the ability to rent more, but am facing some issues. What could be the problem here?