Amazon Customer Service Issues

I purchased a Leviton [redacted]-S00 50 Amp, [redacted]/250V, a Leviton [redacted] Flush Mount Device Receptacle Wallplate, and a GE WX09X10037 OEM 4ft. Power Cord. They were delivered promptly, but due to the outdated wiring in my home, I can't use the 4-wire power cord. The electrician confirmed the need for rewiring. The items were opened in preparation for installation. Given the circumstances, especially delays caused by COVID-19 precautions, I missed the return window. As an Amazon Prime member relying on their services due to mobility concerns, I hope Amazon can make an exception and accept the return of these unused items.

I recently ordered "The Baking Bible" book, but somehow an Arrow Staple Gun was added to my shipment. The staple gun was inadequately packaged, causing it to shift in transit and rip the dust jacket of the book when it got caught. I requested a replacement book, which arrived without a ripped dust jacket but also without a dust jacket at all. This oversight seems illogical. I now have two versions of the book, essentially the same. I am considering returning both items and requesting a refund. I have images comparing the items if needed.

I reached out to Customer Service on May 15, [redacted], due to issues logging into my account with an incorrect password and email service problems preventing access to my email. Customer Service advised me to create a Gmail account for password reset. Upon calling again, I was asked security questions related to my recent orders, saved items, and my Amazon registration date. Despite answering to the best of my ability, I was unable to change my email or reset the password due to unsatisfactory responses. I value my relationship with the company as I make regular purchases, particularly ordering books for my Kindle monthly, and I feel unsure about how to proceed.

I am currently facing an issue with my account being on hold. I contacted customer support on Friday to address this problem, but it has not been resolved yet. I am unable to unlock my account, which is frustrating as I am trying to sign up for Amazon Music and Prime services. I have been using the same card for all my recent transactions and have submitted the necessary documents to verify ownership. Since I moved from Oregon to California in February, my banking situation has changed. I still have funds in my Oregon account, which I use for payments and online shopping because I cannot access the funds here in California. I have proof of billing statements and the card being used, but the account and card numbers do not match. I am willing to provide my bank's contact information or account details if needed. I hope to resolve this issue promptly to resume my activities.

I placed an order for parts two weeks ago expecting them to arrive by now, but unfortunately, nothing has shown up yet. I have a truck show tomorrow that I never miss. It's quite important to me, as I usually win first prize for best improvement and best maintenance, each with a $[redacted] cash prize. Unfortunately, without the ball joints I ordered, I won't be able to attend. I tried using a gift card to pay for the parts, but the payment did not go through. I would appreciate it if you could expedite the shipping for my parts so I can receive them in time for the show tomorrow. Can someone please get in touch with me about this issue?

Subject: Account Security on Amazon Dear Sir or Madam, Last week, when trying to access my Amazon account, I was prompted to change my password for security reasons. I followed the instructions and changed my password. However, afterward, I couldn't log in with my usual email address. As a result, I created a new account with the same email address and a new password. Unfortunately, I lost access to my old account, including the history of my past orders. I am seeking guidance on how I can recover the history of my previous Amazon account and also determine if there has been any unauthorized access to my account. If there was an attempt to compromise my account, I kindly request to disable the storage of my credit card information for security purposes. Thank you in advance for your assistance. Best regards, Pierre Naud

I am currently attempting to purchase a book from Amazon, but I am facing challenges due to my hearing impairment. Despite Amazon's option for ID verification via cell phone, I have not received the Pass Code they claim to send. Additionally, while they mention the possibility of receiving the Pass Code via email, I am unable to select this option. Although I can access the 'chat' feature, I encounter difficulties logging into it. Despite successfully logging into my Amazon account and adding the desired book to my cart, I am prompted to sign in again, triggering the requirement for a Pass Code that I never receive. Unfortunately, I am unable to start a 'Chat' session, essentially leading to being locked out of utilizing Amazon for any purpose.

I am experiencing issues with my Amazon Fire Stick. An alert on my television advised me to seek customer service support. Upon searching for Amazon Customer Support online, I encountered multiple search results. I selected the first option presented to me and proceeded with a representative's guidance who insisted on verifying my account. Feeling uneasy disclosing personal information, I became agitated when the focus shifted away from addressing my Fire Stick problem. Subsequently, I was coerced into setting up an account, validating information, and following various instructions. Upon realizing the situation, I terminated the call, but the individual persisted by contacting me through calls and text messages from an unidentified number in Jeffersonville, VT ([redacted]). To my dismay, unauthorized transactions were made from my PayPal account, and cryptocurrency-related activities occurred on my phone. Seeking assistance, I promptly contacted my bank and engaged with the Fraud Department to address the financial losses. This incident has left me distressed and seeking guidance on remedial actions.

Hello, my name is Balu Beneti. I am writing here to report a misleading advertisement that you are running. A few days ago, I ordered a professional Amplifier speaker from the brand JBL. On your ad, this speaker was advertised as being [redacted] watts. However, upon receiving it, I discovered that the speaker is actually [redacted] watts. My order number is [redacted]. When I called to report the issue, I was told that I needed to return the speaker for a refund because the [redacted]-watt speaker does not exist. This deceitful advertising is dishonest and affects many customers. I am requesting compensation, either by sending me a genuine [redacted]-watt speaker, sending two [redacted]-watt JBL speakers ([redacted] + [redacted] = [redacted] watts, close to [redacted] watts), or processing a refund. I will not return the speaker as it serves as evidence of the false advertising tactics being used. As a loyal Amazon customer, I am disappointed by this experience.

Hello, I'm John Updike, and I'm attempting to access my Amazon account after a period away. Unfortunately, due to personal circumstances, I no longer have access to my previous email, [redacted] My current email is [redacted] I am eager to regain access to my account to resume ordering. Thank you for your help.

I have received approval from the vendor to return a bulky item, but they are requesting that I cover the shipping costs to send it back. I am hoping to obtain authorization from the vendor to return the item through the Amazon Fulfillment Center, as advised by the staff there. My invoice number is [redacted]-[redacted], and the vendor wants me to ship the item to Jojo Zou at 2 S Middlesex A. Ste b, Monroe Township NJ 08[redacted] US. I reached out to Amazon for assistance as they handle returns for purchases made on their site, but they mentioned that the return has to be shipped directly to the vendor. Unfortunately, as a senior citizen, I am finding the process difficult and would appreciate any help. Thank you, Ray Angeles.

I am experiencing an issue with my Amazon.com order delivery. A parcel was recently delivered to my UK address; however, DPD informed me that they couldn't deliver my current order because they couldn't locate my address. After contacting Amazon UK, I was directed to Amazon US where an advisor instructed me to reach out to DPD. Despite contacting DPD, they claimed the tracking number provided by Amazon.com was invalid. I responded to their email but haven't received a reply. My name is Angeli, and the tracking number is AW[redacted]04. The delivery address is BOSCOBEL, Brookside Road, BROCKENHURST, HAMPSHIRE SO42 7SS. I need assistance in ensuring the delivery of my item to the correct address as soon as possible since I'm facing difficulties with both Amazon.com and DPD.

I purchased an Inalsa Cardia Vacuum cleaner and its extended warranty from Amazon and it was delivered on May 18, [redacted]. Unfortunately, the product is defective as it doesn't pick up dust efficiently. The charger pin got broken when I tried to remove it from the socket. I am very disappointed with the quality and performance of the product and would like to return it. I have been attempting to initiate the return process on the Amazon portal, but it requires me to upload photos of the damaged item. Additionally, when I try to request a call back service, it says it's temporarily unavailable. Although I have registered a return request for the extended warranty service, I have not been able to do so for the Inalsa Cardia Vacuum cleaner. I would appreciate any assistance in resolving this matter. Thank you.

On April 5, [redacted], I ordered a Canon Zoemini C Instant Camera & Mini Photo Printer in Seaside Blue for £81.44 with Order #[redacted]-[redacted]. The shipment arrived on April 11, [redacted]. The camera was meant for my granddaughter's birthday on May 16. Unfortunately, upon opening the gift, she discovered the camera wouldn't power on following the provided instructions. It appears to be defective. Regrettably, her birthday passed the Return Window closing on May 13, [redacted]. I am hopeful that, given the many items I purchase from Amazon, you would agree to exchange the faulty camera as a gesture of goodwill. I anticipate your response as a devoted customer. Sincerely, D. Marney.

I purchased four pairs of FILA sneakers for my son, but he injured his right foot and needs special shoes prescribed by the podiatrist. Kohl's refused the return saying the deadline had passed, suggesting I reach out to you for a return code. The shoes are unworn and too big, and I want to return them to get the required footwear for my son. There was no mention of a return deadline on my receipt, or I would have made the trip sooner. Please confirm the return and provide the code so I can return them to Kohl's promptly. Thank you for your assistance. - E.D.

Hello, I would like to address an issue with my recent order placed on May 15, [redacted]. The order number is [redacted]-[redacted], with a total of $76.87 for 5 items. Unfortunately, I encountered a problem with an item that was damaged during shipment. When I opened the package, I found that the white Liquitex jar had broken, causing wet paint to spill over the rest of the items. Due to this, most of the contents in the box are now unusable and covered in wet paint. I attempted to seek a refund via the app but was unable to find a suitable option to address this issue effectively. I do not wish to return the damaged items as they are no longer in a satisfactory condition to be shipped back. Attached is a photo illustrating the condition of the order upon arrival. I kindly request a replacement for the damaged items at no additional cost. I appreciate your prompt attention to this matter and confirmation that the damaged items will be refunded without the need for me to return them. Your assistance in resolving this situation would be greatly appreciated. Thank you for your understanding. Kind regards, Karla

Dear Sir, I recently ordered the Enchanted Dollhouse Wedding product for my daughter, who is a fan of the series. I eagerly awaited its arrival and even confirmed with customer service that it would be delivered by the morning of May 17, [redacted]. Surprisingly, by the afternoon, I received a refund notification without any prior communication. When I inquired, I was informed that due to a lack of a delivery link, the refund was initiated. However, I find it puzzling that it was marked as dispatched from the seller's end despite this issue. The courier details provided were incorrect, adding to the confusion. I reached out to the seller via Amazon without a response. Today, May 19, I was informed via chat that the order was canceled due to a pricing error. I find it unacceptable that I would now need to pay 3.5 times the original price to repurchase the item. As a customer, I believe I should receive the product at the price I initially agreed upon. I feel disappointed by the lack of communication and the discrepancies in the dispatch information. It is unfair that I am bearing the consequences of a technical error. I request that the seller and company honor the original price advertised on the website. I am adamant about receiving the product I paid for at the agreed-upon price. Sincerely, Dr. Ashlesha

I am having trouble logging into my account on Firefox. The password I have doesn't seem to work. I received a temporary password, followed the instructions, but didn't see where to input the code sent to my phone for verification. This issue prevents me from providing feedback on Amazon Fresh orders, canceling my Prime membership, or even closing the account. Despite reaching out to Amazon customer service over the phone, I didn't receive a resolution. As a workaround, I created another account on Safari to reach customer support. I hope Amazon can address and resolve this situation promptly, or assist me in canceling the account so I can transfer my Prime membership to the alternate account I created.

I recently bought a Daytona Audio SPA250 subwoofer plate amplifier, and I bought a similar one a few months back. When I tried to use the new amp I got less than two weeks ago, a red light appeared instead of a green one. After checking the manual and inspecting the fuse near the power plug, I realized it wasn't blown. My other amp is working perfectly, so I believe this new one might be faulty. It had less than an hour of use. I'd like to exchange it for a working one. I attempted to process the exchange on my Amazon Prime account, but I couldn't find the item in the order menu. Order ID: [redacted]–[redacted] - [redacted] Name: Chris Stach Address: [redacted] Norfolk St. N., St. Petersburg, FL [redacted]

I declined a package from USPS because it was leaking detergent. Despite immediately refusing delivery and initiating a return as advised by an Amazon representative, I am now being informed that I will be charged for the original order since it was not returned. I possess an email from the Amazon representative confirming that I would not be charged for the damaged item. The tracking number for USPS is as follows: AMAZON SC / ACY5 9[redacted] 8[redacted] [redacted] 88. According to USPS tracking, the rejected package was on its way back to the sender as of May 9. I have evidence of the refusal through screenshots of the USPS "informed delivery" service. I am seeking assistance to rectify this situation and avoid being unjustly charged for an item I never received and promptly returned.