I lost access to my Amazon account when a person working on my computer restored it to...

GetHuman-rozenama's customer service issue with Amazon from March 2021

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-rozenama's own words
Gain access to my amazon account which was lost when an idiot restored my computer to factory settings without backing it up first. ... I lost access to my Amazon account when a person working on my computer restored it to factory setting. I lost all data including accounts, passwords, and emails**I opened a second Amazon account with the hope that you can combine the two so I will have access to my credit card information. I am mostly concerned about paying my Visa account because I don't want to ruin my credit. The email address I am using now is a new one. The one registered with Amazon is: *****@***.com Please help me with this.**Please tell me how to get my open my lost account**Thank you,*Rozena
My visa is paid online through my amazon account and I am concerned I will ruin my good credit. I really need to open my account!
Just restore my account. I don't have access to any of the ways used to establish proof of who I am. My name and address are the same, but I have a new cell phone.
I've been a customer in good standing for several years
I have tried to find the right place to get help but there are so many that I go around in circles. I am ** years old and not a nerd. Even a * year old has better computer skills than I. I live alone with no * year old to guide me.
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Amazon

Customer service issue
Reported by GetHuman-rozenama
Mar 25th, 2021 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 65674 others
0 customers following this

Timeline

GetHuman-rozenama started working on this issue
Mar 25th, 2021 1:17pm
GetHuman-rozenama indicated the issue is not fixed yet.
Apr 9th, 2021 1:48am
GetHuman-rozenama indicated the issue is not fixed yet.
Apr 9th, 2021 4:25pm