Order not accepted by Amazon

GetHuman4957327's customer service issue with Amazon from June 2020

Help with my Amazon issue
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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman4957327's own words
I wanted to place order for this but Amazon has stated that I need to change the address in order to get the items delivered to me. ... I tried to place order for * items, Ayur moisturizer, rubber bands and a headphone but the site is asking me to change my address.**Earlier, I've placed order from other sites, like Grofers and Bigbasket and they had delivered the items at my doorstep even at this time. Then, why Amazon is not accepting my order? I'd appreciate if you can call me to clarify the issue.**Thanks much in advance, and Best,*Nivedita Baroi** **********
This was surprising because other sites like Grofers, Big Basket had delivered my orders at my doorstep even during this lockdown period. Then why not Amazon? I'd appreciate if I receive a call from Amazon to clarify the reason for this.
Could someone from Amazon customer care service call me to clarify and explain the reason for non acceptance of my order?
I have been a customer for over * years.
I tried to call the helpline but it's not functioning due to limited no. of staff available during this lock down period.
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Amazon

Ayur moisturizer, Pack of rubber bands and Logitech headphone
Customer service issue
Reported by GetHuman4957327
Jun 16th, 2020 - 4 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 81211 others
0 customers following this

Timeline

GetHuman4957327 started working on this issue
Jun 16th 5:25am
GetHuman4957327 indicated the issue is not fixed yet.
Jun 16th 10:30am
GetHuman4957327 indicated the issue is not fixed yet.
Jun 16th 10:30am
GetHuman4957327 indicated the issue is not fixed yet.
Jun 16th 10:36am

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