I use amazon prime all of the time and am always very pleased with absolutely everythin...

GetHuman4869143's customer service issue with Amazon from May 2020

Help with my Amazon issue
The issue in GetHuman4869143's own words
I use amazon prime all of the time and am always very pleased with absolutely everything from purchase to delivery. However, considering that we have had * ***" of rain today and more expected I was shocked that the driver chose to throw my package in the grass at the end of the road when our house has an open driveway and is less than ***' off the road. Maybe I am spoiled since my packages have always been placed on the porch by the front door, but as you can see from the delivery comments for Order ***-*******-*******, the driver indicated that the package was "handed directly to a resident." Considering we were not home, this statement is untrue and had I not tracked the package to see that it had been delivered, the package would have been left in the elements until I happened to see it laying in the grass. I hold nothing against amazon but I thought it worth mentioning so that the laziness of one driver does not impact your good name as I am sure if my delivery was handled poorly others were as well.**Brenda Klaus***** Watterson Rd*Red Rock, TX *********-***-****

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Amazon

Customer service issue
Reported by GetHuman4869143
May 26th, 2020 - a year ago
Fixed
Seen by 8 customers so far
Similar issue to 71638 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4869143 started working on this issue
May 26th, 2020 1:52am
GetHuman4869143 confirmed the issue is fixed. Hooray!
May 26th, 2020 3:14pm