Customer no service no one answers the phone other than a message referring me to the website or app

GetHuman4869486's Missing Delivery issue with Amazon from May 2020

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The issue in GetHuman4869486's own words
Receive the product as delivered on time. however without notification and several many days later the status shows item isn't coming and a refund is forthcoming. ... ***-*******-*********When will I receive the aforementioned items delivered?***Sic* your staff indicated they will be in route the next day however they were not. Then the items for refunded. Will I be getting these items? I'm confused. Please understand with my disappointment and frustration I did cancel Amazon prime. this is not the first time this has happened where and item is scheduled to be delivered but yet according to the common carrier shipping tracking indicates the item was never picked up by Amazon. Only a label was created.
I am so angry and frustrated that I have disconnected all of my house Alexis's echoes and have canceled my prime service.
Enlighten me how covid-** is responsible for this problem. If so and prove I will profusely apologize.
I spend up to $*** a month with this company Amazon.
I'll be contacting the better business bureau and the Illinois state's attorney general
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Amazon

Simple $** light bulb order
Missing Delivery issue
Reported by GetHuman4869486
May 26th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 71703 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4869486 started working on this issue
May 26th, 2020 5:50am

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