Before contacting them, items GetHuman-ruworthy may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-ruworthy's own words
After placing * orders I received an email from amazon advising they needed additional documentation to prove my identity, my address and the card I'd used for payment was authentic. I provided my name address and phone number immediately, but needed additional time to obtain the statement for my card per their request. once obtained i forwarded a copy via email to amazon. to date ive received several emails from amazon threatening to cancel my orders and close my amazon account, with allegations of credit card fraud being the basis. amazon acknowledges receipt of my documents but goes on to say my documentation wasnt enough. amazon doesn't believe im the true owner of the card i used for payment. however, amazon did process my orders, ive received one shipment and just received another email about another shipment. my argument is that if amazon truly felt the credit card wasnt mine, then they are negligent for processing any portion of my orders and debiting my account, which they have done several times at this juncture. now, i cannot access my account whatso eva. i cannot view my orders, change or delete them
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