After placing * orders I received an email from amazon advising they needed additional...

GetHuman-ruworthy's Can't Login issue with Amazon from May 2020

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The issue in GetHuman-ruworthy's own words
After placing * orders I received an email from amazon advising they needed additional documentation to prove my identity, my address and the card I'd used for payment was authentic. I provided my name address and phone number immediately, but needed additional time to obtain the statement for my card per their request. once obtained i forwarded a copy via email to amazon. to date ive received several emails from amazon threatening to cancel my orders and close my amazon account, with allegations of credit card fraud being the basis. amazon acknowledges receipt of my documents but goes on to say my documentation wasnt enough. amazon doesn't believe im the true owner of the card i used for payment. however, amazon did process my orders, ive received one shipment and just received another email about another shipment. my argument is that if amazon truly felt the credit card wasnt mine, then they are negligent for processing any portion of my orders and debiting my account, which they have done several times at this juncture. now, i cannot access my account whatso eva. i cannot view my orders, change or delete them

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Can't Login issue
Reported by GetHuman-ruworthy
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 71520 others
0 customers following this


GetHuman-ruworthy started working on this issue
May 23rd, 2020 4:03pm
GetHuman-ruworthy indicated the issue is not fixed yet.
May 23rd, 2020 5:08pm