I ordered a picture frame from KATE POSH on May *, **** (Order...

GetHuman4847083's customer service issue with Amazon from May 2020

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The issue in GetHuman4847083's own words
I ordered a picture frame from KATE POSH on May *, **** (Order * ***-*******-*******). The package says it was delivered but it was not the correct item. Instead of the picture frame, I received a boys small Carhartt sweatshirt. I am extremely frustrated as the picture frame was a gift I needed in a timely manner. I would like the correct picture frame sent ASAP and a discount for the inconvenience I was caused. According to the seller, this was an error made by the amazon shipping department, and not her. I have copied her response to my email below. Thank you for your attention to this matter.**"Hi Eileen,**So sorry to hear that. We certainly do not carry 'sweatshirts'. Therefore, this sounds like it was a mistake on the Amazon fulfillment center, as they are the one who packed and shipped this order for you.**Please contact the Amazon shipping department via your account as they can help you faster and better. Additionally, if you prefer, you can certainly request a return via your account at no additional charge.**Warmest regards,*Customer Service Department

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Amazon

Customer service issue
Reported by GetHuman4847083
May 20th, 2020 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 70803 others
0 customers following this

Timeline

GetHuman4847083 started working on this issue
May 20th, 2020 1:37pm