Amazon, As the consumer, I believe that I should be able to find out where the product...

GetHuman4837888's customer service issue with Amazon from May 2020

Help with my Amazon issue
First: share to improve GetHuman4837888's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4837888 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman4837888's own words
Amazon, As the consumer, I believe that I should be able to find out where the product I am ordering*off Amazon is being shipped from. Location is not is a question*Amazon will answer, they leave it up to other purchasers if they know as an overseas seller is not going to divulge.**I do not believe that is an unreasonable question.* **Amazon should require*post this information on every*product page.**Often times, the product page will say,*as example, will arrive in ** to ** days.* ***% of my experience has been, if it ships*from with the*United States, this is an accurate statement. However,* if the product is coming*form*a country*where the package has to go through customs, that is ***% NEVER the case - delivery time is **-** days, if I am lucky. This is not*Amazons*fault, nor the company shipping the product . However when* purchases arrive too late for the intended*purpose or there is an issue with the item, returning a product* to China (as example) is nightmarish and nonexistent. As the consumer, I believe the*simplest solution is to either provide the shipping location or a mandatory statement that tells consumers the product delivery may be delayed by*customs. That way I can make an informed decision. If not, AMAZON should cover and*or require all foreign sellers to provide hassle-free,* free return shipping and full refunds for returns.* ***I shop Amazon because*it has always felt safe and reputable. I am concerned about* lack of transparency and the possible reasons why this basic information is not provided to the customer. **Please feel free to forward this to the people who make theses kinds of decisions for Amazon.*Thank you.

GetHuman4837888 did not yet indicate what Amazon should do to make this right.

How GetHuman4837888 fixed the problem

We are waiting for GetHuman4837888 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman4837888
May 18th, 2020 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 70341 others
0 customers following this


GetHuman4837888 started working on this issue
May 18th, 2020 8:04pm