Amazon, As the consumer, I believe that I should be able to find out where the product...

GetHuman4837888's customer service issue with Amazon from May 2020

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The issue in GetHuman4837888's own words
Amazon, As the consumer, I believe that I should be able to find out where the product I am ordering*off Amazon is being shipped from. Location is not is a question*Amazon will answer, they leave it up to other purchasers if they know as an overseas seller is not going to divulge.**I do not believe that is an unreasonable question.* **Amazon should require*post this information on every*product page.**Often times, the product page will say,*as example, will arrive in ** to ** days.* ***% of my experience has been, if it ships*from with the*United States, this is an accurate statement. However,* if the product is coming*form*a country*where the package has to go through customs, that is ***% NEVER the case - delivery time is **-** days, if I am lucky. This is not*Amazons*fault, nor the company shipping the product . However when* purchases arrive too late for the intended*purpose or there is an issue with the item, returning a product* to China (as example) is nightmarish and nonexistent. As the consumer, I believe the*simplest solution is to either provide the shipping location or a mandatory statement that tells consumers the product delivery may be delayed by*customs. That way I can make an informed decision. If not, AMAZON should cover and*or require all foreign sellers to provide hassle-free,* free return shipping and full refunds for returns.* ***I shop Amazon because*it has always felt safe and reputable. I am concerned about* lack of transparency and the possible reasons why this basic information is not provided to the customer. **Please feel free to forward this to the people who make theses kinds of decisions for Amazon.*Thank you.

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Customer service issue
Reported by GetHuman4837888
May 18th, 2020 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 70341 others
0 customers following this

Timeline

GetHuman4837888 started working on this issue
May 18th, 2020 8:04pm