Before contacting them, items GetHuman-jredeker may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jredeker's own words
On ******** I placed an order*with Amazon ****-*******-*******for four items. One item was self*grip curlers. The curlers did not arrive but instead received some LED bulbs by mistake. I contacted Amazon and they told me to return bulbs to their refund service center in Indianapolis which I did. I mailed it on January *, **** and received verification on January *, **** it had been received. Amazon did issue me*a replacement order for the curlers which I did receive.*On March **, **** I received an e-mail from Amazon that the first set of curlers were not returned and they were charging my VISA $*.** on **** which was done. There*was no first set of curlers because*the LED bulbs were shipped instead.*Because the bulbs were sent instead of the curlers originally and they were returned to Amazon I feel I should not be charged a second amount of $*.** (ONLY ONE*SET OF CURLERS WAS RECEIVED -*OBVIOUSLY THE LED BULBS WERE*PUT IN THE AMAZON PACKAGE*BY MISTAKE BY AN EMPLOYEE.*Thank you.
GetHuman-jredeker did not yet indicate what Amazon should do to make this right.
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