My neighbor had her email hacked but did not notify me. Within a few hours, I got an e...

GetHuman-mentzger's Dispute a Charge issue with Amazon from April 2020

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The issue in GetHuman-mentzger's own words
My neighbor had her email hacked but did not notify me. Within a few hours, I got an email from her requesting that as she was having trouble with her Amazon account, could I purchase a $*** gift card to Sephora from her and her husband for their niece, and send to *****@***.com. We are close neighbors, so I do so (*******, order number ***-*******-*******). The following morning (yesterday morning), the fraudulent*hacked emailer requested that the $*** was not enough for the gift for the niece, and requested I send another $***. Amazon thankfully alerted me and locked my account* only then did I find out my neighbors email account (name: Anna Petersen, actual email is *****@***.com, but the hacker changed the end to @hotmail.com, and the request was reasonable as she is in her **'s and her husband in his **'s...I felt I was helping them with social distancing, completely shocked me) had been hacked. I realize it is a long shot, but the hacker proceeded to taunt me for being able to steal $*** (in a gift card) from me, which is money I don't have and fully thought (per the email exchange) my neighbor would reimburse. I tried to contact Amazon immediately when I realized it yesterday, only to learn the phone lines are not useable. If any possible way to prevent this transaction from completing (still in pending from the credit card I used to purchase it, which I immediately cancelled and changed all my passwords), please if you could let me know either way. Thank you very much, sincerely, Joel Suckow member since '**.

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Dispute a Charge issue
Reported by GetHuman-mentzger
Apr 12th, 2020 - 6 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 55076 others
0 customers following this

Timeline

GetHuman-mentzger started working on this issue
Apr 12th 5:49pm
GetHuman-mentzger indicated the issue is not fixed yet.
Apr 13th 1:27am