I need to return a iPad mini keyboard with cover. the first one I ordered did not work...

GetHuman4294943's Refund an Order issue with Amazon from January 2020

Help with my Amazon issue
The issue in GetHuman4294943's own words
I need to return a iPad mini keyboard with cover. the first one I ordered did not work so I printed out a return label to get a replacement. However, the placement also did not work. I process the return but it did not give me a return label. Now, I am in the Kohl’s to return them. I thought both of them can be returned with the same label, but it’s not, So, I’m just wondering how do I take care of the second one to return it. Thanks. Please call me @ **********

GetHuman4294943 did not yet indicate what Amazon should do to make this right.

How GetHuman4294943 fixed the problem
I tired to contact Amazon at the location where I needed to return the replacement item under the same purchases. But, it did not work. Amazon did contact me after I got home and followed up with me. I had to call Amazon to solve the issue. Looking back, it would be better that I called Amazon about the return of the replacement item and obtain a return label before I went to the return location (Kohl's since the people at Kohl's had no idea what to do about this special cases).
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Amazon

Refund an Order issue
Reported by GetHuman4294943
Jan 26th, 2020 - a year ago
Fixed
GetHuman4294943 shared how to fix
Seen by 8 customers so far
Similar issue to 50618 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman4294943 started working on this issue
Jan 26th, 2020 7:47pm
GetHuman4294943 indicated the issue is not fixed yet.
Jan 27th, 2020 1:06am
GetHuman4294943 indicated the issue is not fixed yet.
Jan 27th, 2020 5:22pm
GetHuman4294943 indicated the issue is not fixed yet.
Jan 28th, 2020 1:10am
GetHuman4294943 confirmed the issue is fixed. Hooray!
Jan 30th, 2020 1:36am
GetHuman4294943 confirmed the issue is fixed. Hooray!
Feb 8th, 2020 3:28pm

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