Checked my bank account and found a plethora of Amazon charges that did not match any o...

GetHuman4144665's Dispute a Charge issue with Amazon from December 2019

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Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4144665's own words
Checked my bank account and found a plethora of Amazon charges that did not match any orders. Disputed charges with the bank, now my account is on hold. Paid the valid order charges, but there is still one order that is a duplicate, different number & price, of the same item. I received only one. No answers to emails sent to the emails coming to me from Amazon, just a notice that my account is on hold. Terrible customer service. One time I talked to a customer service rep he said there was no way my account was hacked, but I still have those unknown charges, a duplicate order, gift cards coming I didn't order, and multiple emails with OTP's I didn't ask for. Looks to me like someone has hacked my account and is still trying to use it.

GetHuman4144665 did not yet indicate what Amazon should do to make this right.

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Amazon

Dispute a Charge issue
Reported by GetHuman4144665
Dec 23rd, 2019 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 54497 others
0 customers following this

Timeline

GetHuman4144665 started working on this issue
Dec 23rd, 2019 11:01pm