I have been a prime video customer for a few years now, when I first started using the...

GetHuman3687226's customer service issue with Amazon from October 2019

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The issue in GetHuman3687226's own words
I have been a prime video customer for a few years now, when I first started using the prime video feature it would stop, I was lucky to get through a show, at the time I thought the problem was something on my end here. Then I tried Netflix and hulu on a free trial period. They both work great on my equipment, no issues at all. Maybe a good month ago, I called and left my number, Amazon called back instantly. I explained to them as I stated above, I was not mean or nasty I just asked them if they could give me any idea's what I'm doing wrong and is there anything I could do to solve this problem, Their advice to me was to laugh at me, and tell me they could help me if I would send them five dollars they could and would tell me how to remedy the problem. I'm not a daily buyer, but I do buy from you time to time. And especially around Christmas time. The way I was treated was not right, there are so many scams out there today, it makes me extra cautious. I don't know if Amazon was trying to be funny, trying to run a scam or bordering on extortion. I'm sorry that it took me so long to bring this to your attention, but it kept bothering me and didn't go away.

GetHuman3687226 did not yet indicate what Amazon should do to make this right.

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Amazon

Customer service issue
Reported by GetHuman3687226
Oct 2nd, 2019 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 214536 others
0 customers following this

Timeline

GetHuman3687226 started working on this issue
Oct 2nd, 2019 1:13am

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