I called Amazon because I sent the wrong package, the package was also wide open when I...

GetHuman-aleyahm's customer service issue with Amazon from July 2019

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The issue in GetHuman-aleyahm's own words
I called Amazon because I sent the wrong package, the package was also wide open when I received it. I don’t know whether it was delivered that way or opened afterwards. I thought that the delivery drivers photograph the package after it’s been delivered. They have access to the tenants individual doors but still choose to leave the packages up at the entrance of the building where it could be taken by anyone who comes in and out. So I’d like to start having them delivered to my front door and not left in the vestibule. It’s been done once or twice before, so they should be able to do it every time. When I spoke to a representative regarding receiving the wrong item after already having waited several days, I was only given the suggestion to return it to Kohl’s and a replacement order was made which I don’t even know whether or not I was charged for. He offered no compensatory solution for the inconvenience that the company’s mistake has now caused me, having to find a store to return the item and wait additional time to receive what I actually ordered. It’s not like I ordered the wrong thing or changed my mind. I ordered the right thing and was sent the wrong item. Now I’m going out of my way to make sure you all get it back.

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Amazon

Customer service issue
Reported by GetHuman-aleyahm
Jul 30th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 193939 others
0 customers following this

Timeline

GetHuman-aleyahm started working on this issue
Jul 30th, 2019 2:31am
GetHuman-aleyahm indicated the issue is not fixed yet.
Jul 30th, 2019 2:32am
GetHuman-aleyahm indicated the issue is not fixed yet.
Jul 30th, 2019 2:32am

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